Site Operations Manager (Technical) w/Top Secret Clearance

Responsibilities & Qualifications

The Technical Services Site Manager is responsible for overseeing the performance and daily operations of all IT and Cybersecurity support services provided under the Navy Medicine Operational Training Command (NMOTC) contract. This position serves as the primary point of contact for the contractor and holds full authority to manage staff, resolve issues, and ensure contract compliance. 

RESPONSIBILITIES 

• Lead and manage all contract activities related to technical services across NMOTC and its subordinate commands. 

• Serve as the principal liaison to Government stakeholders, ensuring clear communication and efficient operations. 

• Provide remote support during outages, including coverage on federal holidays or administrative closures. 

• Supervise IT support personnel and ensure compliance with DoD and Navy IT policies, cybersecurity standards, and procedures. 

• Ensure staffing coverage and quality service delivery at multiple CONUS locations, including Pensacola, San Diego, Groton, Fort Bragg, and others. 

• Support quality control and continuous process improvement initiatives across all technical service areas. 

• Respond to emergent service needs, coordinate corrective actions, and submit required reports and documentation. 

REQUIRED QUALIFICATIONS 

• 10 years of DoD/DoN industry IT experience or 15 years of general IT experience. 

• 5 years of supervisory experience supporting IT systems under DoD governance or 7 years general supervisory IT experience. 

• Demonstrated experience managing distributed IT operations in a government or military environment. 

• Ability to manage personnel, schedules, and communications across multiple sites and stakeholders. 

• Preferred experience with Navy Medicine, DHA, NMCI, SIPR/NIPR networks, and MEDCOI environments. 

• Preferred familiarity with cloud computing services (IaaS, PaaS, SaaS) and Navy’s “Cloud First” policy. 

COMPETENCIES   

• Leadership & Team Management 

• DoD/DoN IT Operations Expertise 

• Cybersecurity & Compliance 

• Communications & Stakeholder Engagement  

Overview

We are seeking a Technical Services Site Manager to join our team on ITSS supporting Department of Navy. 

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

 

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com. 

Apply now to explore jobs with us!  

The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

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Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.   

• Location: Onsite coverage at NMOTC HQs Pensacola, FL 

• Type of environment: Office   

• Noise level: Medium  

• Work schedule: Schedule is day shift Monday – Friday during core business hours 

• Amount of Travel: 20% - The Contractor will be required to do site visits throughout the Continental United States (CONUS) during the performance of this contractor 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee