Catering Sales/Conference Services Manager

Hilton Arcadia, opening Fall 2025

POSITION PURPOSE

As a Catering Sales Manager, you will be responsible for developing new accounts, maintaining existing accounts, implementing sales and marketing strategies to maximize profits of the hotel while maintaining customer satisfaction, and meeting and exceeding forecasted and budgeted revenue goals.

ESSENTIAL RESPONSIBILITIES

• Manage group and catering accounts to maximize business potential.
• Negotiate group and catering business and contracts that meet or exceed hotel revenue goals.
• Negotiate contracts, ensuring that all pertinent aspects of solicitation and closing are complete and documented.
• Make on-site and field presentations to prospective clients.
• Identify opportunities to up sell customer through food & beverage offerings, room upgrades, AV and lighting upgrades and spa services, if applicable.
• Drive strategies to develop long term business relationships and repeat business.
• Enthusiastically and proactively sell the Hotel concept to group and catering prospects in a way that best illustrates the identity of the brand as innovative and new.
• Prospect for new catering business using a wide variety of methods including phone calls, outside sales calls, trade shows, attending community functions, blitzes, internet prospecting, supplier partnerships, etc.
• Develop long term business relationships and consistently book repeat business.
• Conduct unique site inspections that create a WOW experience for the customer.
• Create customized Wedding Packages, Menus, and proposals, etc.
• Respond to all customer inquiries within 24 hours or sooner
• Maintain accurate information on all bookings, specifically program details, client correspondence, traces, and to-do lists.
• Follow proper event management procedures for event execution to include but not limited to BEO creation, F&B forecasting, resume communication, amenity/VIP designation and room block management.
• Produce and distribute accurate banquet/catering event orders, timelines, diagrams, and resumes within timeframe set by hotel.
• Coordinate, plan and implement wedding related marketing tactics and events.
• Produce and distribute 10-day Event Schedule and BEO Packet, as well as Daily Events Schedule.
• Lead weekly 10-day BEO, and daily 3-day BEO readings.
• Provide client support to include processing client leads, investigating hotel and preferred guest program issues, and acquiring or sending collateral materials.
• Provide hotel support to include following up on outstanding responses, calling, faxing, and emailing clients with responses and answering requests.
• Report generation as needed.
• Maintains liaison with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
• Be an active part of the property team supporting and developing the desired Azul Hospitality culture.
• Drive product quality and a unique guest experience at every opportunity.
• Take pride in the overall look and feel of the hotel never walking past something out of place.
• Maintain a refreshing attitude focused on positive friendly interactions with guests and staff.
• Develop and maintain strong interdepartmental relationships and open communication lines to assure efficient transfer of information.
• Schedule meetings and business group activities at the hotel.
• Be familiar with all company policies and benefits.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Assist with any property or owner inquiry.