Senior Assistant University Registrar for Operations

Job Title:

Senior Assistant University Registrar for Operations

Job Summary:

The Senior Assistant University Registrar for Operations has four primary areas of responsibility:

1. Leadership in providing guidance and direction on processes affecting operational functions in assigned areas of responsibility.

2. Serve as the Veterans Affairs Compliance Officer and the primary School Certifying Official (SCO) for veteran education benefits.

3. Management of the day-to-day operations of customer support services of the Office of the University Registrar (OUR) and supervision of the Academic Services Assistant, Transcripts and Verifications Assistant, and student assistants.

4. Management of classroom scheduling and final exam scheduling.

Full Job Description:

Position Purpose and Overview

The Senior Assistant University Registrar (SAUR) for Operations must possess demonstrated experience working at a high administrative and technical-functional capacity.  The SAUR serves as the Veterans Affairs Compliance Officer and the primary School Certifying Official (SCO) and submits enrollment certification to the Department of Veterans Affairs for students using VA educational benefits. 

The SAUR is responsible for the oversight and management of customer support services, providing direction and supervision to the Academic Services Assistant and the Transcripts and Verifications Assistant in the areas of troubleshooting registrar-related support issues and managing the registrar e-mail accounts, main phone line, and chat application. The SAUR ensures that all academic record requests, including, but not limited to, registration, withdrawals, leaves of absence, grade changes, changes of personal data, transcripts, and enrollment verifications are processed on time, without error, and within the USF enrollment management policies.  Additionally, the SAUR must apply a high level of independent engagement in researching, analyzing, and ultimately resolving potentially complex academic records issues. The SAUR will research, recommend, reengineer, and implement process improvements aimed at streamlining operations and increasing operational efficiencies and data record accuracy. In addition, this position is responsible for Academic Services web content and oversees the hiring and supervision of student assistants.  The SAUR works closely with the Associate University Registrar/Director of Academic Services and collaborates with colleagues in the Registrar’s Office and Strategic Enrollment Management.

The Senior Assistant University Registrar (SAUR) for Operations oversees and manages the classroom and final exam scheduling processes. The SAUR engages with the course schedulers in the schools and college on the adherence to the university’s academic scheduling policy and standard practices and the classroom schedule matrix and provides resolution of any classroom scheduling issues.

Accountabilities

The Senior Assistant University Registrar for Operations reports to the Associate University Registrar & Director of Academic Services.

Essential Position Responsibilities

Leadership

• Provide guidance and direction on processes affecting operational functions in assigned areas of responsibility.

• Demonstrate exceptional communication skills, particularly in balancing the academic community's diverse needs while working effectively within the Office of the University Registrar.

• Work proactively with the University Registrar, Associate University Registrars, Assistant University Registrars, SEM departments, academic units, and university leadership on changes to business processes or practices to ensure student service records integrity.

• Review changes to systems and facilitate review of possible changes to processes within the Academic Services unit of the OUR to create new or enhanced functionality.

• Lead and participate in regular meetings and serve on university committees and task forces with campus constituents in areas of responsibility.

• Provide motivational, positive leadership in using established best practices while injecting an innovative and strategic mindset among staff.

• Collect and analyze data in areas of responsibility.

• Develop and present data to senior managers and executives.

• Interpret and enforce university policies and procedures related to student record maintenance, including FERPA compliance, and, when necessary and appropriate, make determinations for exceptions within policy and FERPA guidelines.

• Keep abreast of Registrar best practices and assist in conducting business process redesign to improve processes.

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