Servicing Communications - Sr. Marketing Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for delivering either small end-to-end or large specialized portions of a marketing initiative or program. Key responsibilities include using advanced analysis and problem solving to recommend improvements and solutions, owning the delivery of primary components for small to medium marketing products/processes or secondary components for large/medium initiatives. Job expectations include working with senior management within the Marketing team to deliver solutions based on a defined set of project/program goals.

The Servicing Communications team is responsible for managing client-facing servicing communications that span the Consumer Bank, having brand risk and regulatory implications, and ensuring they align to Client Care standards. This role is responsible for creating and managing servicing communications delivered via offline as well as online channels (monthly statements, direct mail, email, digital). The individual will work with various lines of business to determine communication strategies, write and edit communications, and gain necessary approvals including those from legal, risk, and compliance partners. Many of these communications are urgently needed as a result of a break in servicing our clients and need to be pushed out in 24-48 hours, supported 7 days a week. They will need to leverage our brand guidelines, the servicing communication guidelines and market research to influence their communication approach. Through the approval process, they'll need to provide support for their content, look to combine and eliminate communications and negotiate changes. Finally, they will work with channel execution partners to ensure the communications are delivered on time and error-free. 

Required Qualifications:

• Bachelor’s degree or equivalent 

• 2+ years of Financial Institution experience

• Experience writing business communications for internal and external audiences

• Comfortable receiving feedback on writing and adjusting as needed

• Proficient in MS Office programs including CoPilot

• Detailed-oriented and ability to multi-task

• Self-starter with excellent verbal, written and people skills

• Strong project management skills 

• Ability to manage complex projects and work within cross‐functional teams

• Excellent relationship building skills 

• Ability to handle multiple programs at the same time 

• Ability to work independently, as well as with a team, in a fast-paced environment while consistently meeting deadlines

• Ability to identify and escalate concerns/issues with a sense of urgency

Desired Qualifications:

• Ability to influence your business partners

• Process improvement mindset

Skills:

• Adaptability

• Collaboration

• Problem Solving

• Process Management

• Product Marketing and Branding

• Active Listening

• Attention to Detail

• Oral Communications

• Prioritization

• Solution Delivery Process

• Analytical Thinking

• Business Acumen

• Di