Senior Lead AI Transformation/Product Strategy Leader – ECRL AI Workflow

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About this role:

Wells Fargo is seeking a Senior Lead AI Transformation/Product Strategy Leader for the Product Management and Delivery (PMD) team. This role plays an integral part in having an enterprise view of our customer concerns, identifying risks in a timely manner, providing enhanced reporting capabilities at the line of business and Enterprise levels, and delivering a variety of benefits to Wells Fargo Business.

In this role, you will:

• Lead the product strategy, roadmap, and delivery of AI-enabled solutions, translating complex business challenges into scalable products that drive measurable operational and customer outcomes.

• Define and optimize human-AI interaction models, including conversational experiences, prompt strategies, decision-support tools, and human-in-the-loop workflows that improve adoption, trust, and productivity.

• Partner closely with Engineering, Data Science, Operations, and Risk/Governance teams to prioritize opportunities, define requirements, and deliver AI products from concept through deployment and continuous optimization.

• Own product discovery and solution design by translating business needs into AI use cases, product requirements, user stories, success metrics, and implementation plans aligned to enterprise objectives.

• Balance innovation with governance by ensuring AI solutions adhere to enterprise controls, regulatory requirements, risk frameworks, and responsible AI principles within a highly regulated environment.

• Establish scalable product frameworks, reusable AI patterns, and best practices that accelerate AI transformation initiatives, modernize workflows, and unlock sustainable business value across the organization.

• Partner with oversight and governance contacts within ECRL as well as enterprise teams such as the COO Gen AI COE and Model Risk Management (MRM) on design validation, AI use case development, and model ownership.

• Serve as the user experience design lead on AI solutions, leaning on design thinking to establish fit for purpose delivery of technology solutions tied directly to operational goals.

• Partner with the product delivery team to ensure intent of design is maintained through delivery, testing is completed, and software development lifecycle (SDLC) and model development lifecycle (MDLC) requirements are met. 

• Develop an integrated view of customer experiences across the Enterprise, ensuring interdependencies across organizations and functions are understood and map business capabilities to the business systems managed by IT to identify and resolve inconsistencies, duplications or gaps.

• Acts as a liaison between client area and technical organization by planning, conducting, and directing the analysis of current state and future state design.

• Conduct people, process, data, logic/ calculation and systems deep dive current state assessments to ensure all redundancies, deficiencies, failure points and constraints are understood and addressed. Recommend solutions from a people, process, business intelligence and technology perspective to standardize, streamline, and install appropriate control mechanisms for enhanced business performance, customer excellence, productivity, improved quality, etc.

• Conduct change impact analysis and develop capability gap closure roadmaps including short- and long-term implementation recommendations.

• Ensure target state alignment between the business model, operating model, organizational structure and IT solutions and capabilities.

• Consults with Enterprise Architects to ensure integration across domains.

• Identif