This is an IN-OFFICE role located at 2601 Meachum Blvd., Fort Worth, TX

WHO YOU ARE:

Are you a natural teacher with a passion for helping others succeed? Do you find satisfaction in guiding people step-by-step, making complex things simple, and ensuring they feel confident and supported? Are you resourceful, a great communicator, and someone who isn't afraid to dive into technical details to better understand the tools you support? Do you enjoy problem-solving and thrive in a fast-paced environment where no two days are the same? If you are curious, dependable, and driven to make a difference, you may be exactly who we are looking for!

Do you find it rewarding to help others? Do you enjoy teaching people? Are you resourceful? Do you have a technical curiosity and ability to want to learn understand?

ABOUT US:

Deluxe Merchant Services+ is an industry-leading payment processing company that provides our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize, and grow.

Follow us on LinkedIn

RESPONSIBILITIES:

As a Customer Training Representative-Merchant Services you provide support to new Merchants. As the Merchant receives their product you contact them and assist them with Point of Sale (POS) device set up.

• Contact and accept incoming calls from merchants and sales representatives to set up and download equipment and train on equipment functions and ensure equipment is operating correctly

• Train merchants on the equipment functions and ensure the equipment is operating correctly

• Review orders to ensure mistakes are caught and resolved prior to completion

• Create orders for new merchants requesting additional supplies and/or additional equipment or equipment swaps

• Handle escalated technical issues by providing effective resolution

• Track and report daily work items

• Work multiple ticket queues and other department functions

• Maintain knowledge of current and new products, as well as industry changes

BASIC QUALIFICATIONS: (Required)

• HS/GED

• Ability to speak clearly and listen actively

• Capable of handling multiple inquiries in a fast-paced environment

• Basic proficiency with computers, including navigating web browsers, email and common software such as, Microsoft office suite

• Must be 18 years of age or older

PREFERRED QUALIFICATIONS: (Desired but not required)

• Associate’s degree

• 2 years of call center experience involving customer service, tech support and knowledge of credit card processing

• Working knowledge of Point of Service (POS) equipment installation and operation

• Bilingual (English/Spanish)

• Understands technology and can grasp challenging technical issues

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)

• Paid Time Off, Volunteer Time Off, and Holidays

• Employer-Matched Retirement Plan

• Employee Stock Purchase Plan

• Short-Term and Long-Term Disability

• Infertility Treatment, Adoption and Surrogacy Assistance

• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexu