Senior Training and Quality Coordinator

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. 

About You and This Role:

You will coordinate the development and implementation of and maintains the plant/department training program to ensure compliance is achieved for all training policies and requirements. You will own the department training program, for assigned areas, ensuring department training documentation is current and up to date. You will manage the annual training program review with department leadership and initiates any needed adjustments to the program. You will support the business in maintaining the Operations Document Management System (ODMS) and maximizing value from ODMS use in the department. You will typically be responsible for a small to medium facility.

You will execute business, site and department quality tasks and programs to enable the business to profitably meet customer and product regulatory requirements related to the quality management system. You will help to promote a customer-focused culture within the site logistics organization and across multiple plants at LAO site with significantly complex interfaces and/or requirements, and enhances the front-line knowledge and accountability for quality. You will be required to have full proficiency in a range of technical, operational, or analytical/scientific processes and procedures through job-related training and considerable on the job experience to perform a variety of work assignments. You may act as an informal resource for team members with less experience.

 Responsibilities:

• Ensures local, global, and business curriculums are assigned in line with needs and requirements.
• Acts as the subject matter resource for the learning system and coaches employees on how to access and utilize learning resources.
• Provides feedback on global curriculum and supports local implementation of global Instructor Led courses, as appropriate. Works with Course Owners/SMEs, to coordinate the development of local training, as applicable. Coordinates plant/department resources for delivery of training. Optimizes cost of delivery for local and global training in plant/department.
• Ensures appropriate local subject matter experts review and approve plant/department specific training and learning resources and that all local learning resources are up-to-date and available.
• Partners with key stakeholders to develop and maintain employee specific training schedules and plans.
• Ensures all required employee training records are up-to-date and maintained. Tracks compliance and communicates overdue training to deliver 100% training compliance. Performs other audit related reporting.
• Works with management of change (MOC) owners to ensure that training related requirements are achieved.
• Engages in on-boarding of new employees and contractors into the plant/department.
• Leads overall ODMS "maintain" efforts for the business in the department.
• Coordinates and works with other ODMS support and implementation roles to "implement" and "maintain" the ODMS.
• Acts as the organization subject matter expert for the overall management system.
• Supports all element owners in the department.
• Drives the Plan DO Check Act cycle of continuous improvement.
• Works with Business/Department Leadership to identify organization level opportunities.
• Coordinates and facilitates the Management System Reviews.
• Supports department level management of change activities related to product quality.
• Supports plant quality training related to key quality system requirements to meet customer and product regulatory needs as well as the use of supporting tools and processes to achieve plant and business quality goals.
• Monitors effectiveness of the plant's quality management system. Supports strategic improvement opportunities.
• Supports product quality problem solving efforts through execution of data mining, traceability investigations and coordinating quality notice responses.
• Ensures that product returns and non-conforming product are appropriately managed to prevent unintended use, including disposition.
• Ensures plant Operating Discipline systems, procedures and guidelines are improved and optimize