Jobs and Careers

Port Quality Specialist

Jacksonville, United Statesfull_timeVerifiedPosted 24 Nov 2025

About the role

Worldwide, the Volkswagen Group has a long tradition of dramatic innovations. The Volkswagen Group with its headquarters in Wolfsburg, Germany is one of the world’s leading automobile manufacturers and the largest carmaker in Europe. The Group comprises twelve brands from seven European countries: Volkswagen Passenger Cars, Audi, SEAT, ŠKODA, Bentley, Bugatti, Lamborghini, Porsche, Ducati, Volkswagen Commercial Vehicles, Scania and MAN.

Role Summary

This position is responsible for testing and improving software updates, creating and improving efficient production processes at ports, and maintaining a comprehensive quality control system to ensure the highest quality standards for vehicles arriving at ports.

In addition, the following topics are part of the Port Quality Technologist daily tasks:

Maintain and repair VWGoA corporate vehicles as needed; develop and document repair procedures and validate repair information.
Coordinate a team of employees daily or as required during peak workload times under the direction of the Supervisor.
Serve as the back-up for the Port Technical Quality Representative as liaison for the factories and VWGoA.
Manage and input any of the financial systems or reports exclusive to VWGoA employees and pertinent to VWGoA business
Create repair processes for internal actions
Define best practices for stop orders.
Work with PQO Engineers and Residents to resolve Flamingo Scrip Issues.

Role Responsibilities

Main responsibility - Quality Engineering (80%)

Tests vehicles under varying conditions to determine and document cause of problems
Communicates problems and solutions to VWGoA/VWAG Quality departments
Evaluates new diagnostic systems and procedures; verifies GFF and service publications
Serve as the primary point of contact between VWGoA’s Bentley and Lamborghini brands and internal departments such as Engineering, After Sales, and Quality Assurance.
Repairs, tests, maintains, and updates VW/Audi vehicles to the latest technical level
Performs and evaluates repairs according to newly developed repair information
Provides recommendations to internal departments for modifications to repair procedures
Performs accurate and timely analysis of failure modes in assigned models
Tests and validates field fixes
Resolve flamingo related issues
Participate in EFK training to become EFK certified
Perform detailed analysis of failed components such as Engines, Transmission and e-machines to determine root causes.
Provides on-site vehicle launch support; order parts as needed
Prioritizes and plans testing procedure sequence
Develops and manufactures test fixtures and diagnostic techniques
Maintains a clean and orderly work environment, shop tools, and equipment necessary for stop orders
Maintain and update VWGoA Scan Tools
Alert PQO managers of any repetitive tool concerns
Optimize utilization of conveyor systems to maximize efficiencies
Miscellaneous tasks assigned by PQO manager or supervisor.

Shop Foreman Role Responsibility (20%)

Expedite work orders to PQO Technicians, provide follow-up to the requestors and maintain necessary records for warranty purposes.
Coordinate PQO service scheduling of technicians’ time to maximize throughput
Assist SRT coordinator with time study scheduling & resource management
Manage PQOS system implementation and reporting
Manage parts tracking within PQO via PQOS and parts on Command systems
Coordinate warranty payments and re-billing with warranty department
Work with factory/warranty activities to schedule and complete parts evaluations