Dir-Regional Employee Experience (Baton Rouge & North Shore)

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This position, under the system Employee Experience (EX) team within the HR Division, is responsible for coordinating regional employee experience efforts that align with system strategy. It supports ongoing leadership efforts to strengthen workplace culture, engagement, and retention by ensuring that best practices in employee experience are effectively integrated across the region. This position engages in continuous, systematic, and data-informed employee engagement and retention efforts to enhance workplace satisfaction, connection, and well-being. Develops and facilitates engagement initiatives, team member listening forums, and leadership feedback sessions to ensure employees feel seen, heard, and valued. Additionally, this position supports leaders and teams by guiding best practices in engagement, feedback loops, and recognition to create a more connected and supportive work environment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Education

Required – Bachelor’s degree in human resources management, organizational psychology, business, or related field.

Preferred – Master’s degree

Work Experience

Required – Five (5) years of professional experience, preferably within employee experience, engagement, leadership development, or change management in a healthcare setting.

Knowledge Skills and Abilities (KSAs)

• Ability to influence, advise, and collaborate with leadership to enhance employee experience and engagement.
• Expertise in employee engagement, retention, experience, and workplace culture best practices.
• Proven ability to analyze employee experience data, identify trends, and support leaders in making improvements.
• Strong knowledge of leader development, coaching, and embedding engagement strategies into daily practices and processes.
• Experience partnering with HR and leadership to ensure system-wide EX priorities are successfully adopted at the local level.
• Strong project management skills with the ability to facilitate discussions and guide leaders toward meaningful actions.
• Effective communication, consulting, and facilitation skills, with a collaborative, partnership-driven approach.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and workforce analytics tools.
• Ability to travel between regions and facilities.

Job Duties

• Advises on and supports regional practices and processes that enhance employee experience, engagement, and retention, ensuring alignment with system-wide goals.
• Collaborates with the Employee Experience (EX) team and internal partners, including but not limited to HR Business Partners (HRBPs), Talent & Learning, Professional Staff Services (PSS), and Patient Experience, to share and implement best practices for improving workplace culture and team member satisfaction.
• Develops and facilitates regional engagement initiatives, such as employee listening forums, leadership feedback sessions, and structured recognition efforts that strengthen workplace experience.
• Supports the implementation of regional action plans, using insights from employee, APP & physician engagement surveys, workforce trends, and frontline feedback to enhance team member connection, well-being, and retention.
• Reviews and shares regional employee experience d