About the Opportunity

Job Type: Fixed Term Contractor

Contract duration : 11 months.

Application Deadline: 13 December 2024

Job Description

                                                                                                

Title                 Senior Manager/Manager - Retirements - 12 Month FTC

Department      Retirements - SIPP Benefits

Location          Kingswood

Reports To       Associate Director - Retirements  

Level                Grade 6/5

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our SIPP Retirements Operations team and feel like you’re part of something bigger.

Our clients come from all walks of life and so do we.  We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.

As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and  would  welcome  a  conversation  with  you  if  you  feel  you  might  benefit  from  any  reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.

About your team

SIPP Benefits - GPS Retirements Team is currently one of the fastest growing areas of the business. The Benefits team is responsible for processing the core element of SIPP administration including benefit calculations and payment as well as owning some of the more complex pension processes such as divorce cases, Transfers Out, QROPS, investment transactions and the day-to-day management of the SIPP. The role is key to providing uncompromising service to our IFAs and clients.

About Your Role

As a key member of the GPS Retirements Capability, you will assume ownership and leadership of the SIPP Benefits teams. This pivotal role involves adeptly communicating with teams in both the UK and India, fostering enhanced engagement within the team and with stakeholders across the business to spearhead the transformative vision for the Retirements landscape, supporting the Operational & Change leads. Additionally, the role will encompass overseeing the operational readiness to address the impact of strategic and regulatory changes.

Key Responsibilities

• Oversight of the SIPP Benefits Teams (Including Payroll & Technical UK) and clearly articulate any deadlines, priorities & achievements for the day / week / month ahead
• Day-to-day management of the team and work allocation - Via Active Ops, worklists and escalations
• Overseeing and managing change initiatives within the team, gaining buy-in from key stakeholders and developing and managing practical strategies to achieve the best customer and operational outcome
• Developing in-depth knowledge of the Fidelity Pension / SIPP products and operational processes
• Provide process support to the team and escalating where necessary and in a timely manner.
• Review complaint, risk & corrections data - Taking proactive action on any trends and providing constructive feedback to team members or capability leadership  
• Manage risk events and action plans via BWISE through to closure
• Call listening and scoring for our NIGO & CR Benefits resources, capturing and delivering feedback
• Review and ongoing oversight of our SIPP Incidents and supporting resolution of these working closely with the Testing Team and Technology
• Carry out and document 121’s, appraisal reviews and any performance challenges effectively in line with HR standards
• Ensure appropriate recruitment, training and development of the team members to cover all tasks across the teams
• Act as a role model to deliver strong results in the right way, build, develop and lead empowered and diverse teams; and motivate others with a vision for the future that can be implemented.
• Responsible for overall quality within the UK team, ensuring close collaboration with the India Team and AM to support good quality across all processes.
• Manage and develop the teams with focus on individuals` career development and team succession with motivated employees
• Any other additional adhoc MI tasks, commentary, submissions or business updates as and when they arise
• Oversight and careful management of testing and change - Ensure prompt action is be