Business Solutions Manager

Job Information

The (Ecommerce or Strategic) business solutions manager represents the business owner for all system projects related to business solutions. This individual drives the products portfolio by working with internal and external technical, planning and product management teams to deliver business-related solutions and enhancements. Works with stakeholders, dealers, and customers to understand expectations and clearly articulate the voice of dealer and customer. They will identify, develop, and leverage new technology and in turn maximize user adoption and customer satisfaction by reviewing and approving the scope, approach, timeline, and budget proposed. This individual is responsible for the creation of strategies and plans for the timely and successful implementation of necessary enhancements and is responsible for alignment with business objectives. They maintain a regional and global mindset and responsibility to harmonize the dealer and customer experience across product lines.

Role & Responsibility

 

Product Management
•    Develop and maintain relationships with key stakeholders and leadership to align new projects and initiatives with the organizational goals and overall strategic plan. 
•    Based on off-site performance and voice of customers build strategies and drive business requirements.
•    Build strategy and prioritize enhancements based on business growth goals, security, and urgency. 
•    Work with Digital Experience Product Manager to prepare epics for IT team delivery. 
•    Work directly with the Digital Experience Product Manager to ensure epics and features align with revenue, margin, and market share goals. 
•    Collect, organize, and analyze site performance for products to fully understand the business performance. 
•    Articulate product value proposition to product management to ensure successful and timely product launches.
 

Product Development
•    Through working directly with key stakeholders, collaborate with Product Managers to prioritize the backlog of enhancements for products based on system needs to ensure alignment.
•    Drive leadership decision-making, by delivering quantitative market research.
•    Ensure the product being delivered meets or exceeds company, dealer, and customer requirements through feedback, site performance, return on investment tracking, or other key performance indicators. 
 

Product Strategy
•    Manage a prioritized business roadmap that aligns to the strategy for key internal and external stakeholders providing a 12-month forward view. 
•    Convert the business strategy into requirements to ensure accurate and timely system upgrades which drive customer behavior and site performance to achieve business goals.  
Project Management
•    Build the business cases to align with the company and customer expectations.
•    Create and execute while tracking against a budget, plan, and schedule. 
•    Communicate, review, and approve the project scope.
•    Develop milestone tracking processes, go/no go criteria, post-go-live support. 
•    Create and maintain a portfolio of future projects built with scope and benefits.
•    Ability to communicate and articulate the requirements of future projects to ensure accurate and successful enhancements.
•    Collaborate cross-functionally to determine the impact of each project and incorporate into plan as required.  Ensure the alignment of business resources to support objectives.
•    Lead and generate process maps (current & future state) that can be shared cross-functionally and with implementation teams. 
•    Ensure appropriate training and communication is planned for internal and external users upon delivery of new solutions.  

Job Requirement

 

•    Education Required: Bachelor's Degree in Management, Information Technology, Business Administration or related field
•    Experience Required: 5-7 years
•    Travel Required: <10%
•    Good analytical, problem-solving skills and a desire to develop new skills
•    Strong organization, prioritization, analytical and attention to detail skills
•    Combination of strategic thinking, detailed tactical planning, and project management expertise
•    Business process expert and/or functional subject matter expertise
•    Ability to present ideas in a business-friendly and user-friendly language
•    Strong organizational and influencing skills across teams, ability to engage stakeholders
•    Comfortable working in a fast-paced, dynamic environment
•    Experience in managing a software product or service to meet customer needs
•    Experience with process mapping software and ability to lead cross-functional process sessions 
•    Pr