Home Furnishings Sales Advisor

At Factory Direct Enterprises LLC d/b/a Ashley (FDE), we are committed to "Amazing" our Team Members by supporting their journey toward becoming their best selves. This commitment is reflected in our competitive compensation, benefits, culture, and growth opportunities, all of which align with our vision of being the employer of choice in every community we serve.

Who We Are:

• #1 Selling Furniture Brand in the World
• #1 Retailer of Furniture and Bedding in the United States

As an industry leader, we offer the best compensation package in the furniture industry, including:

• Competitive Commission Based Salary ranging from $40,000 to $90,000 based on performance.
• Compensation base includes a Yearly Bonus Structure based on personal performance and company success.
• Ashley Sales Academy: A comprehensive, paid 2-week training program to equip you for success.
• Presidents and Premier Programs: Offering additional Weekly bonus opportunities.
• Weekly Commissions/Bonuses on written sales.
• Incentive-Based Trips and Quarterly and Annual Awards to recognize top performers.
• 401(k) Program with a company match.
• Paid Time Off and Holiday Pay, including your birthday.
• Medical, Dental, and Vision Benefits starting as low as $25 a week.
• Referral Bonuses: Earn up to $1,000 for referring qualified candidates for open positions.

Our Culture and Team Member Programs: At FDE, we pride ourselves on a culture of recognition and growth. We believe in investing in our team and value their feedback through programs like Peakon Surveys. Our Ashley Cares programs highlight our commitment to our team, our guests, and our communities, including:

• Hope to Dream: For every mattress sold, a portion of the proceeds is used to purchase and donate beds to children in need (ages 3-16).
• Give a Day: Every Team Member is encouraged to volunteer for one day per year with an approved organization, and we’ll pay you for that day.
• Corporate Chaplains: Providing support in areas such as grief care, hospital visits, marriage and parenting support, aging parents, and stress management.
• Life Resources: Quarterly events supporting Team Members in areas like finances, relationships, health, and wellness.
• Team Member Relief Fund: Offering financial support for unexpected life events.
• SmartDollar: A FREE financial wellness program to help you budget, reduce debt, and save for the future.

About this Role:

As a Home Furnishings Advisor, you will be responsible for delivering a unique, personalized, and memorable guest experience. You will serve as an ambassador for our mission, vision, core values, and the way we operate, guiding guests through their home furnishing journey. As a subject matter expert on our products, services, and promotions, you’ll combine your sales expertise with relationship-building skills to ensure every customer leaves satisfied and excited about their purchase.

Essential Functions:

Sales & Customer Service Excellence:

• Sell the full range of Ashley products and services, including home furnishings, accessories, and warranties, by following the Ashley Sales Approach.
• Engage with every guest professionally, welcoming them and ensuring their needs are met while accurately representing the Ashley brand.
• Maximize sales per guest by performing thorough product presentations, closing sales, adding complementary items, and offering furniture protection plans.
• Maintain strong relationships with guests by proactively contacting them through phone, email, or mail during and after the sales process to ensure complete satisfaction and continue serving their home furnishing needs.

Post-Sales Administration:

• Complete all post-sales administrative tasks, ensuring all order details, customer expectations, and Ashley’s terms and conditions are accurately recorded and communicated.
• Provide necessary paperwork (e.g., sales orders, delivery instructions) to the Customer Service Department for execution.
• Enter customer data correctly into the UPs System, ensuring that email addresses and other important informati