MGR CASINO OPERATIONS

JOB SUMMARY:

Oversees all assigned Casino Games Operationson a specific shift including, but not limited to scheduling, training,procedural and regulatory compliance, credit authority, budget planning andimplementation, with special emphasis on guest service.  Provides visible leadership in gamingoperations in order to provide excellent customer service and delivery of agreat casino entertainment experience. 

 

KEY JOB FUNCTIONS:

Manages all operations and personnelon an assigned shift.  Acceptsresponsibility for coaching all assigned direct reports in pertinent skills ofoperations, marketing, and administration, and promoting effective utilizationof equipment, manpower and floor space.

Sets high personal standards forperformance and encourages others to do the same. Effectively executesstrategies in support of business objectives.

Makes optimum use of time.  Continually follows up and evaluates thestatus of daily work and strategic projects. Adjusts schedule as required by business needs.

Identifies and anticipates problemsthrough logical and analytical thought processes. 

Ensures adherence to all safetyrequirements for team members and guests, and security of company assets.

Authorizes guest complimentaries torecognize loyal players in accordance with company guidelines.

Assures that all guest problems arehandled quickly to meet both Caesars Entertainment Inc. and the guest’ssatisfaction.

Ensures the proper issuance of casinocredit, front money and chip advances.

Provides a comfortable atmosphere forCaesars Entertainment Inc. guests through team member friendliness, facilitycleanliness, quality service and an exciting casino entertainment experience.

Develops new gaming guests throughpersonal contact with Player Development, Casino Marketing and the TotalRewards staff.

Monitors wage and salary costs tomaintain proper margins in relation to business volume.  Plans and approves team member scheduling toassure proper staffing to meet business demands.

Reviews and approves team memberperformance appraisals and merit increases. Counsels, guides and instructs all assigned personnel in the performanceof their duties.

Assists in hiring, promotion,demotion, discipline and termination of team members.

Ensures compliance with all state andfederal regulations pertaining to gaming, including accurate reporting tospecific agencies.

Proactively recognizes, rewards, andcelebrates outstanding examples of team member performance.

Establishes and maintains departmentalprocedures that will assure proper protection of all gaming operations fromloss due to mistake or theft 

 

Qualifications:

EDUCATION and/or EXPERIENCE: 

College degree preferred.

Four years of casino gaming experience(or equivalent supervisory experience.)

 QUALIFICATIONS:

Literate and fluent in English

Excellent communication skills, bothwritten and oral

Above average personal interactiveskills

Superior coaching/leadership skills

Ability to maintain and project apositive attitude at all times; being cooperative and flexible to changingbusiness demands; i.e., schedule changes and overtime

Ability to receive direction andcoaching and to accept it positively

Ability to demonstrate support of companygoals and direction positively in words and actions

Ability to uphold and demonstrate thehighest level of integrity in all situations and recognize standards requiredby a regulated business

Acts as a role model to other TeamMembers and always presents oneself as a credit to Caesars Entertainment andencourages others to do the same. 

Adheres to all regulatory, company anddepartment policies and procedures

PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS:

Mustbe able to stand or walk for long periods of time (4 hours).

Visual and auditory range must includeimmediate environment.

Mobility to move about the property

Musthave the manual dexterity to operate a computer and other necessary officeequipment. 

Musthave the ability to push, pull, reach, bend, twist, stoop, and kneel.

 

Positionsthat have contact with the public require the ability to work in a nois