Strategy & Emerging Acct Team - Manager

About GLOVIS America Inc.
GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customer's products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.
Summary
The Manager, Strategy and Emerging Accounts is primarily responsible for owning the health, commercial performance, and contract governance of emerging accounts. This role emphasizes hands on account management, contract oversight, and cross functional execution, while supporting targeted strategic initiatives that enable account growth and operational delivery. The manager operates with ownership for assigned accounts and coordinates with senior leaders on high impact decisions.

Compensation
$89,000 - $113,000 yearly salary range. (Subject to Compensation Study Upon Candidate Selection)

Responsibilities
Emerging Accounts Governance and Contract Oversight
• Own governance for assigned emerging and non captive OEM accounts, driving performance, profitability, and service delivery.
• Manage contract lifecycle for assigned accounts, including monitoring scope, rates, billing, KPIs, escalation clauses, renewals, and service commitments.
• Ensure contract compliance by coordinating with Legal, Finance, Operations, Commercial, and Corporate Planning to translate obligations into operational actions.
• Identify and mitigate commercial and contractual risks, leading corrective actions and negotiating amendments or clarifications as needed.
• Maintain and present contract dashboards, account health reports, and executive summaries to provide clear visibility and support renewal and upsell decisions.
Key Account Management and Customer Delivery
• Serve as the primary internal owner for assigned emerging accounts, ensuring consistent customer engagement and operational follow through.
• Coordinate onboarding, transitions, and handoffs between Business Development, Operations, and Customer Interface to ensure smooth service start ups.
• Monitor operational performance against contractual KPIs and lead remediation plans when service levels deviate.
• Build strong customer relationships to surface growth opportunities, resolve escalations, and protect service integrity.
Business Case Development, Performance Tracking, and Strategic Support
• Develop, validate and support business cases for account expansions, new services, and greater opportunities tied to assigned accounts.
• Support financial and operational modeling including cost structures, revenue projections, ROI scenarios, and margin assumptions.
• Establish and track account and project KPIs to measure performance against financial and operational targets.
• Lead post implementation reviews for account initiatives to capture lessons learned and improve future execution.
• Contribute to targeted strategic initiatives that directly support account growth and commercial outcomes.
• Conduct market research and competitive benchmarking to inform account positioning and commercial offers.
• Translate strategic objectives into practical account plans and executable project milestones.
Executive Liaison & Communication
• Prepare concise, executive ready briefings, reports, and presentations focused on account health, contract status, and recommended actions.
• Drive stakeholder alignment through steering committee materials, status updates, and clear escalation paths.
• Respond to ad hoc executive requests with timely analysis and decision support materials.
Cross-Functional Collaboration & Execution
• Coordinate with Finance, Procurement, Legal, Operations, IT, HR, Port Operations, Commercial, and Corporate Planning to support project execution.
• Lead interdepartmental working sessions to resolve barriers, address risks, and refine project scope.
• Consolidate project updates covering progress, open issues, milestones, dependencies, and key decisions.
• Track action items, manage project documentation, and ensure timely delivery of required inputs and approvals.
• Serve as the central point of contact for strategic initiatives, maintaining alignment across leadership, customers, and internal teams.
Ad-Hoc Analysis & Executive Reporting
• Respond to urgent requests and perform quick-view analyses to support executive decisions.
• Establish and produce real-time strategic insights and recommendations to the executive team, translating complex data into high-level guidance on emerging risks an