Revenue Operations Manager, Business Applications

NMI seeks a self-motivated and creative individual to join NMI as a Revenue Operations Manager, Business Systems. This role focuses on gathering and documenting requirements, driving successful application implementations and enhancements, project management, analyzing business processes to improve business workflows, and identifying inefficiencies and areas for improvement. 

This role will serve as a bridge between business stakeholders and technical systems, ensuring that tools, data, and processes scale with NMI’s growth and directly support revenue-generating teams.

Job Summary

In this position, you will gather and document business requirements, manage projects, build reports and dashboards, provide user training, manage application data, test applications and collaborate with Sales, Marketing, and other teams to implement new and improve existing business processes.

You will support the lifecycle of Revenue Operations applications and initiatives – from intake and prioritization through delivery and ongoing optimization - while balancing speed, quality, and long-term scalability

Key Responsibilities:

• Gather and Document Business Requirements. Partner with stakeholders to understand objectives
• Manage projects for business applications including scope definition, timelines and dependencies
• Data Analysis
• Provide User Training, develop and drive adoption, consistency, and best practices in conjunction with the Sales Enablement function
• Create and Manage Dashboards and Reports that provide actionable insights 
• Design, Document and improve business processes with a focus on efficiency, scalability, and data integrity
• Manage Revenue Operations Applications as a system administrator, ensuring reliability, usability, and alignment with evolving business needs
• Troubleshooting Application Errors/Issues
• Data Management and Quality including validation, hygiene, and governance standards across systems
• Testing and Quality Assurance of Salesforce and related business processes to ensure changes meet requirements
• Analyzing Business Processes and Identifying Opportunities for Enhancements that improve productivity and data quality.
• Collaborate with Sales, Marketing, and other teams on defining and documenting business processes while acting as a trusted advisor on systems and data
• Additional Ad-Hoc responsibilities tied to supporting and remediating business application issues, as needed

Preferred Skills & Experience:

• Project Management with the ability to manage multiple initiatives in parallel
• Business Analysis with a strong ability to translate ambiguous asks into clear, actionable requirements
• Writing Business Requirements and Process Documentation that can be consumed by both technical and non-technical audiences
• Knowledge of Sales Process and how systems support revenue generation.
• Experience with CPQ including quoting, pricing, approvals, and contract workflows (Salesforce -> Ironclad workflow experience a plus)
• Experience with creating and maintaining automations in Salesforce Flow and Process Builder
• Excellent communication skills and ability to simplify complex topics
• Creative, analytical mind with problem-solving aptitude
• Organized and able to work without close supervision in an evolving environment
• Attention to detail without losing sight of overall business goals
• Salesforce Administration Experience and/or Certification is highly preferred
• Experience in using the following additional applications is preferred: Zoominfo, Seismic, Workato, Zapier, Gong and Chili Piper

As well as being a part of something exciting everyday, you will also receive the following benefits:

• A remote first culture!
• Flex PTO 
• Health, Dental and Vision Insurance
• 13 Paid Holidays
• Company volunteer days

What we do!

NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.

We believe that having a diverse group of employees strengthens both our work and our wo