Endpoint Quality Control Specialist

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Job Title:

Endpoint Quality Control Specialist

Department:

Arts and Sciences | Information Technology

The Endpoint Quality Control Specialist (QCS) is a critical member of the IRIS endpoint life-cycle management team, responsible for maintaining management quality, ensuring compliance with university requirements and college best practices, and reducing IT endpoint risks. Under the direction of the Associate Director of IT Multi-Discipline, this position will be responsible for monitoring, analyzing, and improving the accuracy and quality of endpoint data while addressing endpoint-specific needs and coordinating patching and maintenance efforts. The QCS receives instructions from their supervisor that will allow them to play a pivotal role in asset management, vulnerability remediation, and endpoint lifecycle processes, ensuring the organization’s endpoints remain secure, compliant, and efficient.

Required: Bachelor's degree or equivalent experience. Experience in IT asset management, quality control, or related fields. Familiarity with CMDB tools like Team Dynamix and asset management policies. Strong analytical and problem-solving skills to manage data quality and assess vulnerabilities. Excellent communication and collaboration abilities to work across teams and departments. Experience supporting Windows and Mac operating systems.

Desired: Experience with endpoint configuration and custom solutions. Knowledge of IT risk management practices and vulnerability remediation techniques. Familiarity with organizational IT compliance standards and policies. Familiarity with Linux (RHEL, Ubuntu). Experience with anti-malware and vulnerability tools such as CrowdStrike and Tenable.

Additional Information:

The College of the Arts and Sciences Department of Instructional and Research IT Support Services (IRIS) is seeking an Endpoint Quality Control Specialist. The College of Arts and Sciences is the largest college and the academic heart of the university. The College hosts 81 majors. With 38 departments, 20+ world-class research centers, and more than 2,000 faculty and staff members, students have the unique opportunity to study with the best artists, scholars, and scientists in their field. The College values diversity and offers a supportive, open, and inclusive community. 

The pay range for this job profile is $26.49 - $34.81. The offer for this position will fall within this range based on internal equity, unit's available budget, and the candidate's qualifications.
 

Location:

Mendenhall Laboratory (0054)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process.

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