Operations Performance Senior Manager

<p><span><strong>About MVH Europe</strong></span></p><p><span>Mars Veterinary Health (MVH) Europe is a family of leading veterinary care providers committed to creating a better world for pets. Our network includes trusted brands such as AniCura and Linnaeus, operating over 500 animal hospitals and clinics across 17 European countries. Together, our teams deliver high-quality, modern veterinary care for companion animals, ensuring peace of mind for pet owners through excellent access and patient safety.</span></p><p><span>AniCura, our largest brand in Europe, provides care to over three million patients each year through 12,500 dedicated professionals. Linnaeus, operating primarily in the UK and Ireland, is home to over 6,000 Associates empowered to deliver exceptional care through a culture of collaboration, clinical excellence, and continuous development.</span></p><p><span>At MVH Europe, we prioritize a culture of accountability, inclusion, and wellbeing. We believe our purpose — to make A BETTER WORLD FOR PETS — starts with building a better world for our people. Data-driven insight and performance transparency are critical enablers of consistent clinical quality and sustainable business performance across our veterinary network.</span></p><p><span> </span></p><p><span><strong>Role Overview</strong></span></p><p><span>The <strong>Operations Performance Senior Manager</strong> is responsible for designing, maintaining, and continuously evolving data-driven performance tracking frameworks and practices that enable clear operational visibility across MVH Europe’s veterinary clinic network.</span></p><p><span>This role ensures that leadership and field teams have access to timely, accurate, and actionable data to drive both clinical and commercial performance consistently across the business. Acting as a key connector between technical data teams and operational leaders, the role translates strategic priorities into meaningful KPIs, dashboards, and performance insights that support effective decision-making.</span></p><p><span>Operating at Group level, the role strengthens alignment between data, business impact, and usability, enabling leaders to proactively manage performance and outcomes across regions and clinics.</span></p><p><span> </span></p><p><span><strong>Key Responsibilities</strong></span></p><p><span><strong>Performance Frameworks &amp; KPIs</strong></span></p><ul><li><p><span>Lead the definition and continuous improvement of operational and clinical KPIs in alignment with strategic goals.</span></p></li><li><p><span>Ensure performance metrics reflect both clinical outcomes and commercial impact.</span></p></li></ul><p><span><strong>Metrics, Dashboards &amp; Business Requirements</strong></span></p><ul><li><p><span>Define clear business requirements for metrics and performance tracking dashboards that support decision-making at all levels.</span></p></li><li><p><span>Serve as the central point of contact for operational dashboarding needs across Central Operations.</span></p></li></ul><p><span><strong>Data Collaboration &amp; Quality</strong></span></p><ul><li><p><span>Collaborate closely with Data &amp; Analytics teams to ensure data integrity, automation, and reliability of dashboard reporting tools.</span></p></li><li><p><span>Support scalable and consistent performance reporting solutions across the business.</span></p></li></ul><p><span><strong>Performance Insight &amp; Decision Support</strong></span></p><ul><li><p><span>Support VPs, field operations teams, and clinic leaders with performance insights and data-driven recommendations.</span></p></li><li><p><span>Monitor trends, flag anomalies, and proactively communicate key operational and clinical performance issues.</span></p></li></ul><p><span><strong>Adoption, Coaching &amp; Enablement</strong></span></p><ul><li><p><span>Provide coaching, training, and documentation to ensure effective adoption and consistent usage of dashboards across the organization.</span></p></li><li><p><span>Build data literacy and performance management capability within operational teams.</span></p></li></ul><p><span> </span></p><p><span><strong>Context and Scope</strong></span></p><p><span>This role operates at <strong>Group level</strong>, working in close collaboration with Data &amp; Analytics, Field Operations, Finance, and Medical teams. The Operations Performance Senior Manager acts as a critical bridge between technical data teams and operational leadership, ensuring KPIs and dashboards are aligned with business impact, clinical priorities, and usability in day-to-day operations.</span></p><p><span> </span></p><p><span><strong>Education &amp; Professional Qualifications</strong></span></p><ul><li><p><span>Bachelor’s or Master’s degree in a numerate discipline.</span></p></li><li><p><span>Certification in BI or data visualisation tools (e.g., Power BI, Tableau) is a plus.</span></p></li><li><p><span>Familiarity with systems and dashboard environments is