Case Worker – Emergency Assistance @ Southland

Job Objective: Responsible for interviewing, evaluating and administering aide to clients seeking assistance with emergency needs.

 

Essential Functions:

• Receive calls and visitors to The Salvation Army
• Screen potential clients for immediate emergency assistance needs
• Pre-qualify requests for emergency assistance needs of individuals and families including a determination of their eligibility through scheduled appointments, interviews, contacting third-party sources, and evaluating and verifying all information
• Make referrals to other agencies by following the guidelines and procedures of The Salvation Army
• Assist clients in completing an application for emergency assistance, USDA program, Christmas sign-ups, etc.
• Track all monies spent in their respective spreadsheets, i.e., EFSP, grants, Salvation Army designated fund, etc.
• Maintain an accounting of all funds received and distributed from the emergency assistance account via spreadsheets, back up documentation, and input into MAAC Link.
• Assist the Corps Officer in preparing all EFSP files for submission annually, keeping extra copies of all documentation
• Submit a monthly statistical report of all emergency assistance transactions to the Corps Officer for entering into TSA Statistical System
• Establish and cultivate professional community agency relationships with other helping agencies in the community
• Work closely with the Pathway Of Hope (POH) case manager and refer clients to POH
• Coordinate and assist in seasonal outreach with officers, staff and other agencies
• Purge and store files annually
• Refer clients to the Corps Officer in times of spiritual need
• Complete other assignments as directed by the Corps Officer as necessary to the goal of assisting clients on the road to self-sufficiency

 

Minimum Qualifications:  

Education: High School diploma. A minimum of two years of college work in Human Services, with a bachelor’s degree preferred. A combination of training, education, and experience equivalent to the knowledge base achieved by the above standard is acceptable at The Salvation Army’s discretion

 

Experience:  Two years’ experience working with low income and minority populations

 

Certifications/Licenses: Must complete The Salvation Army’s Caseworker Certification Program within 90 days of hire

 

Skills/Abilities:

• Must have positive interpersonal relations skills
• Must have the capacity to relate to people with dignity and respect in a non-judgmental manner
• Must possess and demonstrate the ability to communicate effectively, orally, and in writing
• Must have the ability to work independently and with other staff members
• Ability to operate essential office equipment including telephone, personal computer, copier, fax and scanning equipment

 

Supervisory Responsibility: None

 

Physical Requirements: Include speaking, hearing and vision ability; manual dexterity; lifting, pulling and pushing materials up to 25 pounds; bending, squatting, and walking; sitting up to five hours per day; standing up to two hours per day.  Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

 

Travel: Travel to meetings and conferences as required by the Corps Officer; occasional out of town travel to meetings and conferences; overnight stay may be required

 

Driving: Must possess a valid driver's license from the state in which you reside. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

 

Working Conditions: Work performed in a typical office environment. 

 

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

 

The Salvation Army Mission: The Salvation Army, an internatio