Manager, People & Culture Operations

Job Title 

Manager, People & Culture Operations

Job Description

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. We are taking the market and expanding the market for custom framing, all while building a beloved brand associated with celebrating the best moments in life. In order to fulfill our mission, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing. 

We are a consumer business operating online and in our 35+ retail stores – and growing. We operate two manufacturing facilities in Lexington, KY and Winchester, VA that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

The role: Manager, HR (Manufacturing)

We are seeking a highly skilled and adaptable Manager of HR (Manufacturing) to join our People & Culture team. This role is for a true HR Generalist in that it combines employee relations, performance management, talent acquisition, and HR responsibilities, with a focus on the unique needs of the manufacturing environment. The Manager of HR will be responsible for optimizing the employee lifecycle by ensuring that we attract, develop, retain, and manage high-quality, skilled talent.  This role requires a mix of strategic thinking and hands-on, tactical execution, with a passion for supporting employees & leaders alike, developing talent and ensuring our organization has the right people in place to succeed.

Location: This role will be on-site 5 days a week in KY (Richmond and Stanton) supporting our facilities and may have fluctuating hours based on the needs of our team and business operations. 

What you’ll be responsible for:

Employee Relations:

• Support day-to-day HR functions including employee relations, onboarding, and health/safety.

• Serve as a trusted advisor to leaders and team members, providing clear, timely guidance on employee relations issues with empathy and sound judgment.

• Lead fair, thorough investigations and drive consistent, values-aligned outcomes that strengthen trust across the organization.

• Identify behavior, culture, or process trends and partner with Ops/People Leaders to recommend proactive solutions that prevent issues before they surface.

• Coach managers on handling performance, conduct, and attendance matters in a way that is transparent, respectful, and aligned with our core practices.

• Work closely with leadership to implement employee engagement, culture and retention programs tailored to the manufacturing workforce

• Provide guidance on company policies, compliance, and procedures to managers and employees and make recommendations on edits/improvements to policies and programs

• Act as a liaison between employees and management, addressing any concerns or conflicts that may arise

• Analyze key HR metrics for manufacturing (e.g., employee turnover by shift/department, absenteeism, safety incident rates, time-to-fill) to provide data-driven insights and strategic recommendations to leadership.

 Talent Acquisition:

• Partner with the recruitment team to define talent needs and create strategies for attracting top talent for open positions.

• Support the recruiting process for key roles, from job description creation to candidate selection, ensuring alignment with organizational goals.

• Collaborate with hiring managers to build diverse and high-performing teams.

• Conduct on-site interviews & host career fairs to ensure we maintain a healthy pipeline of qualified candidates

 Performance Management:

• Oversee the performance management process for the manufacturing workforce, including setting goals with Ops Leaders, implementing performance evaluations, mechanisms for ongoing feedback, and development planning. 

• Work closely with managers to provide guidance on performance improvement and constructive feedback.

• Identify trends and recommend solutions to enhance employee engagement and productivity.

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