Principal Product Manager, International Partner Acceleration

This role with be hired in EST.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

International expansion is a critical growth engine for Toast's future. Outside the US, we currently operate in Canada, UK, Ireland, and Australia and are actively growing our market share. Integration partnerships are a key part of our strategy to ensure that restaurants of all sizes can retain the parts of their tech stack outside of the Toast platform. We are seeking a Product leader to own the product strategy and roadmap for international partners. This role will drive strategic partner projects with a focus on winning and retaining more SMB, Regional Mid Market, and Mid Market restaurants. You will work closely with engineering, business development, operations, and marketing partners to deliver innovative, reliable, and scalable capabilities that support Toast’s growing partner ecosystem. In this highly visible role, you will have a direct impact on how Toast serves customers in new markets

A day in the life (Responsibilities) 

• Define, prioritize, and deliver an integration partner roadmap initiatives that improve the value proposition of Toast across both existing markets
• Champion field research & validation: Spend time with customers in all markets to learn which partners support various operational workflows, understand pain points, and iterate on improvements.
• Partner closely with Business Development, Sales, Customer Success, Legal, and Dev Rel to prioritise the right integrations and ensure a smooth post-integration onboarding experience for customers.
• Develop and track key metrics and KPIs to ensure seamless ongoing performance of partners in all markets
• Align Engineering, Security, Data, Research, Design, Care/Onboarding, and GTM partners to de-risk delivery and adoption of new partners 
• Work closely with business development and market teams to build Toast's integration coverage strategy in each market and participate in negotiation of partner contracts balancing commercial and strategic considerations to drive long-term ecosystem value.

Do you have the right ingredients? (Requirements)

• ~8+ years shipping complex software products with demonstrated ownership of multi-team programs or a major product portfolio
• Proven track record taking a product from discovery through prototype and pilot to scale.
• Exemplary stakeholder management and ability to align external partners and internal stakeholders, especially on high-visibility initiatives.
• Communication & influence. Clear, persuasive written and verbal communication; able to synthesize technical tradeoffs and business value for executives and partners.
•  At least Bachelors degree required.

 AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.