Customer Care Coordinator

Description

Join our team as a Customer Care Coordinator in Houston! Are you passionate about delivering exceptional customer service to our homeowners when any issues may arise. Do you thrive in a fast-paced and dynamic environment? If so, Tilson Homes wants to hear from you!

As a Customer Care Coordinator at Tilson Homes, you'll work alongside our Customer Care Technicians and Representatives to bring our clients home up to standard. Your role will be vital in providing exceptional service and support throughout the warranty coverage period.

Requirements

• Provide support to Customer Care Representatives and Technicians as assigned.
• Effectively communicate information to field and office personnel, providing information from homeowner files.
• Track pending construction CSRs for Builders.
• Create CSRs and calendar invites for pre-closings and under-construction assists. 
• Update notes in the computerized database system and communicate with the assigned Representative. 
• Responsible for parts and materials orders, delivery tracking, and notification to the assigned Representative and/or Technician. 
  • Requesting purchase orders for Technicians.
  • Create CSRs for tracking purposes. 
• Review and approve material POs/invoices.
• Order and maintain inventory and supplies needed by Technicians.
• Upload all photos and documents into the database system in the homeowner’s file. 
• Transfer third-party inspection reports into the database system.
• Submit bid requests for third-party contractors as needed.
• Report and track database system failures.   
• Send out Homeowner Intro Emails bi-weekly. 
• Assist with the Warranty inbox and incoming calls.
• Identify and analyze recurring warranty issues and work with Construction to develop ways to prevent them.  
• Contact customers to conduct Satisfaction Surveys periodically as assigned.
• Communicate and assist with coordinating service with other trades/vendors as needed. 
• Excellent customer service skills and the ability to interface with all levels of customers and coworkers.  
• Attending periodic meetings. 
• Customer Service – When the needs of the company or its customers dictate, this job will entail whatever needs to be done that is assigned by a supervisor/manager and is within the employee’s capability to deliver. 

Our ideal candidate is a team player who is passionate about the homebuilding industry.  A high school diploma or equivalent is required, with experience in the home building industry preferred.  You should have at least 1-2 years of administrative experience and at least 1-2 years of customer service experience. 

We're looking for a friendly and hard-working person who can help us achieve our goal of customer satisfaction. At Tilson Homes, we value responsibility, honesty, and cooperation. If you share these values and are interested in joining our team, apply today! We offer competitive compensation and benefits such as 401K, medical, dental, vision insurance, paid time off, paid training, and opportunities for career growth.