Data Operations Manager

Location: United States,None,None

We're protecting and enhancing America's National Park System for present and future generations.

POSITION OVERVIEW 

The Data Operations Manager is responsible for providing technical leadership in data management and analytics for NPCA's Development team. This role will drive the development, implementation, and optimization of data systems and processes to support fundraising goals through data-driven decision making. The position will transform fundraising data into strategic insights while ensuring data quality and maintaining robust reporting systems. 

This role requires adaptability and strategic problem-solving. The ideal candidate embraces change and proactively identifies opportunities to streamline processes, distinguishing between necessary manual work that must be executed with care and repetitive tasks ripe for automation.

Location: Remote (United States) 

Travel: Ability to travel up to 2-3 times per year to DC Headquarters and/or staff retreats 

Salary: $65,000-$82,000 based upon experience and location {GRADE M} 

Work Status: Full-time (32 hours per week); Exempt

Benefits:  We offer a comprehensive and competitive benefits package for this role including a four-day, 32-hour work week, paid vacation leave, paid sick leave, paid holidays, health insurance, flexible spending account, dental insurance, life insurance, vision insurance, retirement benefits, short- and long-term disability, and paid sabbaticals for staff after seven years of service. Learn more about our benefits at npca.org/jobs.

ESSENTIAL FUNCTIONS - SUMMARY 

1. Data Management and Analytics (60%) 

• Collaborate with Associate Director, Data Management & Analytics and other members of the Development Operations team to design, test, and build systems, processes, and reporting. 

• Design and implement data quality frameworks and monitoring systems. 

• Create and maintain automated reporting solutions for fundraising metrics and KPIs. 

• Build and maintain data pipelines for regular reporting needs. 

• Conduct complex data analysis to identify fundraising trends and opportunities. 

• Locate, define, and recommend new process improvement opportunities to increase data consistency, accuracy, and usefulness of data inflows. 

• Assist in managing various data hygiene efforts and quality control of data deliverables. 

• Perform data uploads to CRM, including monthly data updates. 

• Act as a data champion within the department to encourage data-driven decision making and establish best practices. 

2. Systems, Process Optimization, and Automation (30%) 

• Evaluate and optimize current data workflows for maximum efficiency. 

• Implement data validation rules and automated quality checks. 

• Design and maintain data dashboards using Tableau. 

• Manage configurations and customizations in CRM. 

• Collaborate with vendors on technical solutions and integrations. 

• Support system upgrade projects and new tool implementations, occasionally taking the lead when required. Monitor system performance and recommend improvements. 

• Identify, evaluate, and implement opportunities to automate repetitive data tasks. 

3. Documentation and Training (10%) 

• Document data workflows, definitions, and relationships. 

• Create and maintain technical documentation for all data processes. 

• Develop and maintain data standards and best practices. 

• Train staff on data tools and systems. 

• Create user guides for reporting tools and dashboards. 

• Independently g