Access Control Coordinator (Day & Night Shift Available)

Company Description

Ascent, LLC is a leading provider of comprehensive solutions for the planning, design, engineering, development and operation of data centres and other mission critical facilities. Headquartered in Saint Louis, MO, Ascent specializes in powerful, efficient and technologically advanced mission critical facilities and offers clients a broad range of delivery models spanning shell & core, build-to-suit, turnkey and outsourced critical systems operations. Founded in 1998, Ascent provides a full spectrum of fast track services that include project programming, design management, facility assessment, development and construction management, commissioning and ongoing maintenance operations. Today, Ascent focuses on providing clients with innovative solutions and services yielding the highest levels of operational autonomy, efficiency and control. Ascent's clients include some of the most demanding mission critical organizations spanning multiple industries, Fortune 500 firms, and service providers.

Job Description

• First line of contact for all visitors to the building. Grants access Maintains safe and secure environment for customers and employees by patrolling and monitoring premises and personnel.
• Monitors surveillance equipment.
• Inspects buildings, equipment, and monitors access points.
• Reports and assists with escalation duties related to major problems impacting business, or site outages.
• Ensures all established policies and procedures are maintained and followed.
• Makes decisions with an understanding of procedures, company policies and business practices to achieve desired results.
• Responsible for monitoring of the property and access control.
• May be required to control traffic by directing drivers and enforces parking regulations.
• Document work in various Ascent and client systems after work has been scheduled.
• Reports atypical situations to management.
• Escalates all emergency, fire and safety hazards.
• Promotes positive public relations by offering courteous service to customers, visitors, and guests and responding to their requests.
• Monitors and controls the building's life safety system and central access control systems.
• Provides escort for guests, visitors, and contractors as required.
• Provides insight to improve all department procedures to increase efficiencies and service levels.
• Assesses monitoring faults and prioritizes and escalates accordingly.
• Informs violators of policy and procedures.
• Completes reports by recording observations, information, occurrences, and surveillance activities, interviewing witnesses, obtaining signatures.
• Maintains organization's stability and reputation by complying with legal requirements.
• Ensures work, assignments and projects successfully meets assigned deadlines.
• May act as the Shipping and Receiving Technician for all freight deliveries and shipments, when necessary. Logs freight into and out of the track system and takes customer deliveries to secure storage for pickup.
• Additional duties as assigned.

Qualifications

• High School Diploma or GED required
• 3+ years’ prior customer service experience required. Prior experience working as an Access Control Specialist, in a data center environment, or in military or law enforcement preferred.
• Knowledge and understanding of basic access control systems functions preferred.
• Strong verbal and written skills, detail oriented, and prioritization skills required.
• Ability to effectively communicate and respond to questions from groups of managers, clients, customers and the public.
• Ability to effectively respond, verbally or written, to tough issues, general inquiries or complaints.
• Proficient with MS Office Package
• Must have strong customer service orientation and ability to build customer relationships by building trust.
• Solid work ethic and integrity, able to work effectively and be self-directed is required.
• A good understanding of all applicable rule’s laws, codes, regulations and ordinances in performing access control responsibilities.
• Ability to assess and solve problems involving several options with limited information.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Flexibility, including the willingness and ability to readily respond to changing circumstances and expectations. Openness to new ideas and procedures.
• Ability to work autonomously/independently, with moderate supervision and oversight.
• Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries or complaints. Ability to comprehend, analyze, and interpret complex project documents. Ability to manage proje