Operations Country Liaison, Norway

Company Description

Nets powers payment solutions for an easier tomorrow for banks, businesses and consumers across Europe. We are a part of Nexi Group - The European PayTech.

Handling billions of transactions annually, Nets is among the solid payment processors in Europe. We keep a tight focus on making it even easier and more intuitive for our customers to handle digital payments and related services. This has made us a trusted partner to more than 700,000 merchant outlets, including 140,000 online merchant outlets, more than 260,000 enterprises and over 250 banks across Europe.

Changing the future of payments takes great personalities

At Nets, you’ll develop in a fast-growing tech company in a high-paced, high-impact market. Working to shape the future of payments, it’s not just skills and motivation that gets the job done, it’s the full package that makes the difference. Together, we impact the lives of everyone around us by powering an easier tomorrow for every citizen, bank, business and colleague.

What powers you at work?

Job Description

You’ll be powering the Norwegian Merchant Service Operation

We have recently changed our organisation to support a stronger market orientation, where the role of country focal points has been introduced to ensure a strong tie between the local market and the central Operations unit.

As Operations Country Liaison, Norway you’ll join a team of highly skilled colleagues, where our main goal is to ensure a great customer experience and drive an efficient operation in line with strategic ambitions of the Norwegian Country Management. Your success will be determined not just by your qualification and professional acumen, but from the experience you bring, your personality and ambition to make a difference.

We are looking for a candidate who has experience in large-scale customer operations and who knows how to drive initiatives to improve the customer experience. Solid understanding of operational data and performance management in a partly outsourced service model is an absolute advantage.

Your key responsibilities are:

• Being the Customer Service “go-to” person for Norwegian country management team and act as SPOC in all Operation related matters
• Represent the voice of the Norwegian customers and customer service to country management meetings
• Know and handle your stakeholders proactively – both in Operations and in the country management
• Engage with and utilize your colleagues from specialist functions in Central Operations when needed and to ensure strong and well-founded solutions and decisions
• Support Head of Nordic operation in designing servicing strategy

Qualifications

You contribute with skills, ambitions and that little personal twist that makes us succeed.

It’s the full package that you bring to work every day that gets the job done. Your professional acumen and experience form most of your qualifications, but it’s your personality that makes the difference to succeed in this role. Especially the little twists we all have that makes us personalities instead of just a person.

Your professional qualifications include:

• Minimum 5 years of management experience in the Customer Service environment
• Fluency in Norwegian language is a must
• Experience in driving operations efficiency and customer experience improvements
• Strategic thinking and performance management skills
• Excellent communication skills - written and verbal Norwegian and English
• Relevant experience from a large, international organization would be considered as advantage

On the personal side, you are hands-on and able to adapt to a fast-changing environment. You are always ready to help your team members, colleagues or managers.

Additional Information

Apply as soon as possible as we will review applications ongoing and close the position as soon as the right new colleague has been found.

If you are interested in hearing more about this opportunity please contact our Recruitment Business Partner, Petra Kolarević, on petra.kolarevic@nexigroup.com