Director, Product Management - Back Office

The Director, Product Management -Back Office, leads the unified product strategy and strategic execution of 1-800-GOT-JUNK?'s across key areas, including Platform, Data, the Operator Portal, and the Truck Team Member App. This role is responsible for back-office standardization and process transformation, with the primary goal of building scalable, reliable internal tools that maximize operational efficiency for corporate staff and front-line team members. The Director will also ensure that all key stakeholders—including large ownership groups with established business operations—are aligned and moving in the same direction.

Core Responsibilities

Product Strategy & Execution

• Serve as the product leadership voice for the overarching unified back office strategy, translating the Winning Aspiration, Where We Play, and How We Win strategy into a standardized and coherent product roadmap and execution plan
• Ensure the team is working on the highest-leverage problems at any given time, and that effort is not diffused across too many priorities
• Pressure-test team approaches — challenging assumptions, validating customer insight, and ensuring product decisions are grounded in customer truth and our Product and Technology Strategy.
• Connect product strategy to operational and go-to-market realities

Process Transformation & Standardization

• Lead back office business operations process optimization efforts to standardize operational processes across the system
• Drive the analysis and documentation of current state business operations value stream process mapping as well as the desired target standardized end state
• Create a transformational business process roadmap to convey the sequenced phases in order to achieve the desired target end state

Team Leadership & Capacity Building

• Lead and develop the back office product team, including sr. product managers and product managers
• Build a team environment where PMs can operate with clarity, autonomy, and strong strategic context
• Identify gaps in capability or capacity early and flag to SVP. Position reports to SVP, Product

Stakeholder Management & Franchise Alignment

• Ensure key stakeholders — including large ownership groups with established business operations — are aligned and moving in the same direction
• Create a clear and respectful path for integrating franchise expertise into the formal product and revenue model being developed 
• Communicate progress, decisions, and tradeoffs clearly to franchise executive stakeholders, managing expectations through a period of significant change
• Represent product priorities in senior leadership conversations and cross-functional planning

Organizational Agility & Decision Quality

• Ensure teams are not stuck — surfacing blockers, resolving ambiguity, and escalating where needed
• Bring the right people into the right conversations at the right time
• Maintain a clear view of what is decided, what is in progress, and what is still open across the product agenda

Required Qualifications

Professional Experience

• Tenure: 10-12 years of dedicated product management experience with at least 5 years experience in operational process transformation
• Leadership: 5+ years managing, coaching, and scaling high-performing product teams.
• Domain Expertise: Proven track record delivering standardized enterprise platforms, complex data pipelines, or high-utilization operational tools.
• Proficiency in Six Sigma or Lean methodologies
• Extensive experience in value stream and swimlane process mapping

HYBRID WORK ENVIRONMENT  

Team members in our Vancouver, Toronto, and Kansas City Junktion Hubs follow a hybrid work model that balances flexibility with in-person collaboration. Employees are expected to work from the office several days each month, with scheduled team collaboration and company connection days to support alignment, teamwork, and business priorities.

COMPENSATION & BENEFITS

• Competitive Salary (Actual salary offered will be commensurate with education, experience and internal parity)
• Total Compensation Package designed to support your financial, personal, and professional well-being. This includes:
  • Participation in our Company Profit Sharing Program
  • Comprehensive Extended Health & Dental Benefits
  • Generous Paid Time Off, including annual vacation and personal days
  • Hybrid Work Environment, offering flexibility to w