Avaya Customer Experience Services Senior Consultant TS/SCI Required with a Full Scope Poly

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering #Experiences that Matter.

Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success.

We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility.

We aren’t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya.

ABOUT THE OPPORTUNITY

Must be a United States citizen holding Top Secret Clearance with full scope polygraph.  This is an onsite role at the customer location so candidate must be located in or within a commutable distance to Fairfax, VA area.    PLEASE NOTE:  While we do not provide relocation assistance, you can apply from another location as long as are able to move to the Fairfax area within 2 weeks of the role being offered to you.  Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.    This is not a union/represented role.

Overall responsibility of developing testing strategy and plans with our client, cross-service teams and third-party partners. Requires a deep understanding and extensive experience with Avaya architecture, design, implementation and testing in support of architecture designs to be consumed for global deployments. It's a constantly evolving field, and the job requires someone who can stay on top of the latest trends and technologies.

•    Experience working with Avaya CM implementation and service-related work
•    Experience working in the support field and direct customer interactions
•    Strong technical knowledge and experience with Avaya’s product portfolio
•    Technical working knowledge and experience with Communication Manager, Session and System Manager
•    Technical working knowledge and experience with Session Initiation Protocol
•    Knowledge and experience with Avaya’s Contact Center portfolio

ABOUT YOU

• Strong personal computer and business solution software skills in application administration, design and architecture
• Strong analytical and problem-solving skills for design, coordination and testing of applications
• Leadership skills to guide and mentor the work of less experienced personal
• Good communication skills to communicate with customers, support personnel, and management
• Ability to work in a team environment
• High tolerance for stressful situations
• Bachelor’s degree or equivalent years of experience.
• Professional certification/s required
• Must also have at least 5 years of professional experience in the related field
• Strong personal computer and business solution software skills in application administration, design and architecture
• Strong analytical and problem-solving skills for design, coordination and testing of applications Leadership skills to guide and mentor the work of less experienced personal
• Good communication skills to communicate with customers, support personnel, and management
• Ability to work in a team environment
• High tolerance for stressful situations
•  Bachelor’s degree or equivalent years of experience.
• Must also have at least 5 years of professional experience in the related field
• Provide technical guidance and advice for the operations and maintenance of the customer's expansive v