Comcast Business Sales Reporting & Analytics Intern

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

This job code is to be used for internships and co-ops. It is not to be used for temporary or contract workers.

Job Description

Program Overview  

Discover opportunities designed to set your career in motion! The Comcast internship/co-op program will help you cultivate meaningful relationships, develop strong interpersonal and business skills, gain exposure to the day-to-day operations of a Fortune 40 media and technology company, and receive mentorship opportunities to expand your professional network.  

This program immerses students into the daily operation of a contemporary media and technology company while working side-by-side with Comcast’s top innovators. The student becomes an integral part of the Comcast team working on creative, innovative, and thought-provoking projects within various business units. 

Role Description 

Are you passionate Sales & data analytics?! Do you like big challenges and working within a highly motivated team environment?  

As a Comcast Business Sales Reporting & Analytics Intern on the Business Operations & Solutions team, you will be part of the driving force behind world class sales success.  Responsible for executing the end-to-end systems setup and onboarding of all new Enterprise Customers as well as ongoing support of Enterprise and supporting systems for the Business Operations and Solutions organization and the broader Comcast Business team.  Responsible for accuracy of systems setup and efficient handoff of new contracts, amendments and renewals from Sales to Service delivery. Serves as ultimate QA check for all systems setup and maintenance of MES accounts. Works with Sales, Operations and offshore teams to implement process improvements to ensure overall systems accuracy and efficiency. 

What are some interesting problems the student will work on?  

In your role you will bridge the gap between Sales and Operations.  Partnering with the teams to bridge the gap and ensure we are reporting back on all possible revenue streams.  

Where can this student make an impact?  

You’ll be working with a best in class Reporting & Analytics team within Comcast Business while we continue to enhance processes and efficiencies! 

Job Responsibilities 

Responsibilities include but are not limited to: 

• Responsible for end to end process of onboarding new MES customers into legacy Enterprise systems.  

• Validate and ensure accuracy for timely handoff to Service Delivery.   

• Process Serviceability requests for Enterprise and Mid Market oDIA orders.  

• Work cross functionally with customer and technical support teams to manage escalations and ensure timely and accurate resolution within defin