Business Product Specialist

Octane® is revolutionizing recreational purchases by delivering a seamless, end-to-end digital buying experience. We connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases - like powersports vehicles, RVs, and OPE - fast, easy, and accessible.

Octane adds value throughout the customer journey: inspiring enthusiasts with our editorial brands, including Cycle World® and UTV Driver®, instantly prequalifying consumers for financing online, routing customers to dealerships for an easy closing, and supporting customers throughout their loan with superior loan servicing.

Founded in 2014, we’re a remote-first company with 550+ employees and over 30 OEM and 4,000 dealer partners.

As a Business Product Specialist, you will play a crucial role in overseeing the technical functionality of the digital platforms we leverage for loan management. The ideal candidate is well versed in project management, analytics, business, documentation, problem solving, and collaboration with internal teams. The ideal candidate demonstrates a sense of urgency, superb communication, loves product challenges, managing complex problems, and partnering with cross-functional areas of the business to execute and drive outcomes.   We are looking for an enthusiastic team member who is naturally curious and is able to truly own platforms to become the center of knowledge. Additionally, this role will need to be highly proficient in SQL and Python to be able to make data driven decisions, create dashboards that track platform performance, and make collection strategy changes. As the owner of various collections tools, responsibilities include documentation such as managing and updating standard operating procedures, partnering closely with product managers on customer experience and analytics, and collaborating closely with Risk to make strategy changes.

We are looking for an enthusiastic team member who is naturally curious and able to truly own loan management platforms to become the go-to expert. Responsibilities include platform configuration, auditing, testing, troubleshooting, and system enhancements. This role will need to be highly proficient in SQL to make data-driven decisions, as well as create dashboards that track platform performance.

As the owner of loan servicing tools, a product specialist is expected to be product advocate, ensuring that the product's value proposition is clearly communicated and understood across the organization. This role will work closely with the Product Manager to define product strategy and identify new opportunities, while also defining and tracking key performance indicators to measure the overall efficacy of any changes deployed to the product.   Responsibilities: 

• Collaborate with cross-functional teams to manage and optimize platform performance and consult on upstream changes that could impact servicing platforms.
• Monitor and troubleshoot platform issues, escalating as needed to technical support or internal development teams
• Review product documentation and release notes to communicate pertinent changes and make recommendations where applicable.
• Manage and/or update standard operating procedures
• Provide technical support and manage communications related to new rollouts, incidents root cause analysis, outages, etc.
• Create and maintain documentation and change logs related to platform processes, procedures, and guidelines
• Analyze platform data to identify trends, patterns, anomalies and areas for improvement
• Support the development of new products being incorporated into the servicing eco-system
• Provide support to internal stakeholders on platform usage and best practices
• Stay up to date with industry trends and best practices to ensure the platform remains competitive
• Evaluate current product strategies to ensure they are meeting goals and expectations.

Requirements: 

• Bachelor’s degree in a quantitative field such as Computer Science, Statistics, Information Systems, Mathematics, Economics, Engineering, Science, or a related field preferred.
• 2+ years of experience in a role that offered hands-on experience on managing complex internal tools. 
• Exceptional Excel skills and hands-on experience in SQL. 
• You have strong written and verbal communication skills with a talent for precise articulations of complex problems.
• Great analytical, critical thinking, and problem-solving abilities.
• You obsess about continuous product improvement. 
• Strong problem-solving skills and a willingness to roll up your sleeves to get things done. 
• You are a systems thinker: you can envision how systems work together on top of sophisticated platforms