Customer Care Ops Senior Specialist

The Opportunity:

In this role, you will report to the Client Services Supervisor, PMO and will work closely with Avantor’s Clinical Services professionals to serve our customers by performing customized, mission-based lab and research services that help return time back to science.

What we’re looking for :

• Education: Bachelor’s Degree or 1 year of related work experience. 

• Experience: Prior experience in a customer service capacity preferred.

Qualifications:

• Develop and maintain strong working relationships with clients, vendors, and staff. 

• Communicate with new and existing clients daily.  Quickly and effectively answer questions, concerns, and establish new account setup.

• Interact with clients concerning projects and service requests, with the ability to create and provide written work orders and proposals.

• Be a focal point for all customer communication.

• Assist with archives project completion as necessary, providing shipment records to the clients, along with invoices and inventories.

• Create invoices for services performed by the Operations Department.

• Assist in resolving issues relating to inventories, shipping, and invoicing.

• Act as a liaison with the Logistics and Operations departments and provide information on client requests or information that may assist in the setup and shipment of material.

• Utilizes MS Office to create, process, and maintain a variety of non-SOP and SOP-compliant documents and administrative records containing technical information.

• Compose correspondence including executive, confidential, official and/or legal letters and documents.

How you will thrive and create an impact:

We offer a full range of clinical trial services that cover every step, from discovery to delivery. Our portfolio of custom kitting, equipment and ancillary solutions, and biorepository and archiving services stands at the ready - to serve any trial, of any size, anywhere in the world. In this role you will

• Ability to follow both written and verbal instructions.

• Excellent verbal and written communication skills.

• Strong attention to detail with an ability to QC documents and note discrepancies.

• Professional and courteous attitude while communicating both internally with Archives' staff and externally with clients.

• Detail oriented and well organized.

• Ability to perform under pressure in a calm manner with a positive attitude.

• Ability to balance and coordinate workload and prioritize multiple projects.

• Ability to apply and explain complex information such as regulations, policies, or procedures.

• Ability to independently solve problems, perform liaison activities in a work setting and coordinate activities requiring complex arrangements.

• Discretion, good judgment, organizational skills, initiative, and ability to work independently with minimal supervision.

• Will be subject to and must maintain confidential information related to clients' and Archives' operations.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discrimina