Food Program Manager

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.



Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.



About the Team

The Food and Beverage team promotes best practices and supports the business by elevating and creating unique employee and client food and beverage experiences. Our team focuses on implementing industry knowledge across our global portfolio, providing special food and beverage opportunities, creating leading operating standards and deploying innovative ideas that engage our team.



Responsibilities:

- Multi-site management. Manages different catering models (e.g., meal passes, boxed lunch, and on-site catering), as well as pantry program management across multiple offices.

- Vendor Management & Quality Control. Oversee and manage all vendor requirements inclusive of service level agreements, key performance indicators, performance and weekly/quarterly management meetings, performance requirements, and vendor-related metrics.

- Food Program: Manage and oversee program activities, and mitigate risks inclusive of vendors who provide solutions to food program management (inclusive of meal and pantry rotations, inventory, menu, tasting, activations audits, equipment, cultural moments, delivery, pop-up experiences, adverse weather and/or crisis set-up mitigations, etc.).

- Food Compliance & Safety. Ensure food safety protocols, compliance, and requirements meet global and country regulatory requirements. Eliminate risks and manage crisis events. Facilitate vendor audits and inspections.

- Data management. Report on, monitor, handle, and forecast requirements and interventions (e.g. employee on-site usage, wifi data, OMBEA, satisfaction scores, tickets and other data trends). Provide data insights, analysis, trends, and solutions to leadership.

- Cross-functional stakeholder collaboration. Liaises and partners with Security, EHS, Workplace, Real Estate and other teams to handle food-related matters (e.g., incidents, investigations, real estate changes).

- Event, Brand & Communication strategy. Create and manage employee brand, calendar, event, and communication strategy and SOP-related activity through employee comms, pop-up events, and other innovative ideas. Oversee catering for events, meetings and leader visits.

- Employee Engagement. Check, monitor, forecast, and enhance employee engagement, sentiment and ideas. Engage with employees and vendors to enhance overall offerings through employee communications, investigations, feedback methods and other channels are optimized and employee engagement sustained. Oversee and ensure handling of employee tickets in 1-24 hours.

- Training. Provide SOPs, guidance doc, training materials and resources for vendor and internal teams to support food services.

- Finance management. Create and manage purchase orders, budgets and inventory requirements. Make adjustments as needed based on variations as required. (e.g., acquire extra Ombea tablets, cost category adjustments, consumables like coffee, etc).