Hotel Front Desk Agent

Description

The Hilton Garden Inn Uniontown is looking to hire a Front Desk Agent/Night Auditor to work in our Front Office.

This position is of great importance to the hotel and is a common stepping stone to positions of increasing responsibility in the industry.

ESSENTIAL RESPONSIBILITIES:

• Checks guests in and out of the hotel.
• Adheres to all accounting and cash handling procedures.
• Manage all guest requests and delegate tasks accordingly with other departments.
• Acts as PBX Operator and utilizes switchboard as well as other communicative devices.
• Answers all inquiries in a friendly and courteous manner, using clear speech and actively listening.
• Handle guest complaints.
• Performs daily audits including but not limited to reviewing rooms and tax postings, balancing totals, completing reports, completing back up and rebuilding of PMS.
• Informs management of any unusual activity during the course of their shift.
• Assist with shipping/receiving process in a timely manner.
• Assist guest with luggage when necessary.
• Maintain cleanliness of Front Desk area.

Job Types: Part-time, Full-time

Salary: $11.50 - $13.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Ability to commute/relocate:

• Uniontown, PA 15401: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Requirements

 Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Overnight shift
• Weekend availability