Director, Small Business Acceptance, GMS&A

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Team Summary

The Global Merchant Sales & Acquiring team is accountable for driving acceptance growth and owns the strategies, partnerships and product requirements to expand opportunity to pay with Visa. Visa has embarked on a global strategic program to expand SMB acceptance and the  SMB Team has been set up to lead this effort. This is a multi-location global team with colleagues currently based in US and AP locations. A key priority for the team is to accelerate the deployment of low-cost acceptance products across priority markets, working with our product teams.

What a Director, SMB Commercialization does at Visa

The Director, SMB Business Acceptance position will be part of the Global SMB team, a unit of MS&A global strategy (GMS&A). Developing low-cost acceptance solutions and accelerating their deployment in markets is a key growth lever within the global SMB acceptance strategy. This role is focused on leading product strategy and owning the go-to-market and commercialization of Visa’s SMB acceptance solutions. The position will work closely with regional MS&A teams and Visa’s central product teams including VAS/Acceptance Solutions, Core Products and CMS/Visa Direct. The individual will form the bridge between business and product - focusing on discovery of product needs with regional teams and translate that into product development and deployment plans, working with product teams.

Principle Responsibilities / Key Result Areas

• The position will be the central point of collating market-level SMB needs and identifying Visa solution gaps based on market feedback, research and competitive mapping. Be the voice of the customer in internal teams
• Develop solution and user experience requirements for SMB oriented product development including documenting these in relevant product intake formats such as BRDs, working with market teams
• Engage and work closely with solutions teams on UX design striving to develop an industry leading seller experience
• Co-develop solutions commercialization recommendations including pricing, interchange and rules, expedite the approval process working with key stakeholder teams
• Size the market opportunity and articulate the business case to support solutions prioritization and development
• Develop and refresh the SMB solutions roadmap with detailed market-level solutions availability, working with the solutions teams
• Work with regional MS&A teams to develop and execute on SMB solutions go-to-market plans. Manage the SMB solutions sales pipeline and key performance metrics to provide ongoing visibility towards goals and forecasting. Track and report progress goals
• Develop sales enablement assets for all internal and reseller partner sales teams in partnership with solutions and marketing teams. Provide solutions education and training resources to stakeholders through toolkits and Visa’s internal Compass site
• Be the single SMB acceptance point-of-contact with Visa’s central product teams including VAS/Acceptance Solutions, Core Products and CMS/Visa Direct

Why this is important to Visa

SMBs represent 90% of enterprises worldwide and drive almost 70% of global GDP. SMBs represent substantial growth potential for payments but are currently underserved by the card payments ecosystem. Small merchant acceptance is a crucial focus area and this is a new, globally coordinated strategic program for Visa.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:

• 10 or more years of work experienc