Health & Wellness Director (TownLake)

Why Your Role Matters

As a Health & Wellness Director, you will play a critical role in ensuring the staff is successful in delivering a high-quality program and class experience to all members by coaching and providing ongoing training. You will manage, develop, and implement strategies to successfully meet department targets with regard to revenue generation as well as promote health and wellness benefits. The position reports to the Executive staff. This is a full-time role based out of one of the centers at the Austin Y.

You will also support the enterprise's commitment to diversity, equity, inclusion, and belonging (DEIB) and the core character values of the YMCA. Reporting directly to the Executive Director/Associate Center Executive, you will partner closely with other senior leaders throughout the enterprise to achieve outcomes.

 

How You Will Make an Impact

• Fosters a culture that builds trust and treats all team members and colleagues with respect; constructively and immediately deals with conflict; gains commitment and provides clarity; holds team members accountable and cultivates peer accountability; and achieves results to meet strategic and operational goals.
• Models inclusive leadership behaviors and embraces all dimensions of diversity -- building strong teams that apply their diverse skills and perspectives to our mission.
• Responsible for hiring, coaching, and managing all direct reports and ensuring alignment with the association's people practices for all positions within their organizational structure.
• Responsible for successful Strategic Plan metrics, Key Performance Indicators (KPIs), and department goals.
• Implements a goal-based leadership approach and ensures the development department is actively working towards supporting organizational-level objectives and key results. Conducts Check-ins and the Annual Check-In with direct reports to ensure progress with OKRs, providing ongoing coaching and feedback, and discussing development opportunities.
• Verify that all fitness personnel possess appropriate certifications and maintain up-to-date certification records.
• Supervise timely communication between staff and participants.
• Manage personal training and group sessions for members.
• Develop and execute comprehensive health and wellness programs, focusing on goals such as member retention, program improvement, membership expansion, and revenue growth.
• Innovate and implement creative initiatives to enhance member relations and retention rates.
• Analyze feedback from members, programs, and instructors to continually improve offerings.
• Coordinate program registration and participant engagement efforts.
• Keep up with current training methodologies and wellness trends.
• Conduct regular program audits to ensure adherence to high customer service standards and provide constructive feedback.
• Oversee administrative tasks to maintain operational efficiency.
• Address member and community inquiries and grievances promptly, courteously, and professionally.
• Oversees the fitness budget to achieve monthly revenue targets through the development and execution of strategies aimed at surpassing program participation goals.
• Manages the scheduling of fitness staff hours entails organizing work shifts, assigning schedules based on staff availability and facility needs, and ensuring smooth operations by adjusting staffing as necessary.
• Assist the Executive team in developing strong relationships with donors and co-lead the internal portion of the Annual Campaign fundraiser.
• Build personal and meaningful relationships with the wider community to advance the Y Mission
• Cultivate collaboration with other mission-based organizations.
• Represent the Y vision and voice in the wider community.
• Implement association strategies for promotions and initiatives designed to grow membership.
• Complete all duties as assigned.

 

What You Bring to the Y

• A bachelor's degree or a blend of education, professional experience, and training.
• Five or more years of direct experience managing staff, a minimum of 3 years in the fitness industry.
• Current nationally accredited personal training certification (ACSM, NASM, MSCA, ACE).
• Bilingual (Spanish/English) st