About Our Job

Who We Are

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

The Technology Services Department (TS) of the City and County of Denver use state-of-the-art technologies and methodologies to deliver and improve the systems, applications, and operations to our customers. Technology Services supports the people, agencies, and ideas that make the City and County of Denver a world-class city. The city offers a unique opportunity to work with a diverse business and technology environment on a large scale as we employ more than 13,000 people, of which 9,000+ are daily technology consumers in support of a diverse population over 700,000 Denverites.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $100,000.00 - $112,000.00/year, based on experience and education. We also offer generous benefits for full-time employees which includes but is not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement plan
• 132 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. Employees must work within the state of Colorado on their off-site days.

What You’ll Do

The Application Services Division of Technology Services is looking to fill a position of Senior IT Systems Analyst to support our Billing and Payments Applications. This individual should be a proactive, strategic, forward thinker who can align project deliverables with the overall strategy of the Technology Services division.

In our IT Senior Systems Analyst position, you will help support City applications by working in partnership with multiple City agencies. Your priority will be engaging with users and TS technical staff, along with vendors, to understand processes and business needs of our technology solutions. 

The successful candidate must have a strong understanding of both business and system requirements gathering and analysis, as well as be able to effectively communicate with various stakeholders and deliver the most optimal deliverables and desired, understood outcomes and system requirements.

The Senior IT Systems Analyst role will also be responsible for owning, tracking, and resolving Service Requests and occasional incidents within standard level agreements (SLAs), for the systems they are assigned to support., working with our customers and vendors to quickly resolve issues, generate timely and effective solutions for any pending or upcoming initiatives, and driving resolution of any systemic/recurring problems as needed. 

In Senior System Analyst role, you will be expected to learn the various departments process for the application you support as well, and to back up other team members. Working in Azure Dev Ops (ADO), you will create and maintain system and integration requirements for the applications. You will also assist with testing coordination activities and some production support activities.  You may be asked to support additional systems and/or projects, as needed by TS. In addition, you may provide backup production support for the application you are assigned as well as other system(s). A mixture of analytical ability, passion for accuracy, eagerness to tackle multiple work streams, unwavering curiosity about how things work, along with effective relationship building at all levels of the City, are all crucial to success in this role.

In our Billing and Payment Senior System Analyst position, you will help support the City’s cloud-based enterprise cashiering application, Euna Payments (formerly CityBase), that provides a modern customer experience for over the counter and online payments.  You will assist with th