Operator III- TSTAR Lead

Operator III- TSTAR Lead

Location:  Carlsbad, NM

Employment Class:  Full Time Regular

FLSA Classification:  Non Exempt - Hourly

Position Summary:

Command Cyber Solutions, LLC is seeking a highly skilled Operator to Provide operational support to the TRANSCOM Communications Center (TCC) in the development of a transportation program, “Transport Security Tracking & Reporting (T-STAR).  Provide training and develop operational procedures for a tracking and monitoring communication center.  Work with the TRANSCOM management to plan, organize and manage resources for this program efficiently. 

Essential Duties & Responsibilities:

• Manage scheduling for T-STAR 24/7
• Develop a program for training System Operators on T-STAR
• Develop operating processes/desk guides for day-to-day monitoring and the alert notification tree
• Develop checklists for T-STAR monitoring
• Coordinate with software developers on modifications to help desk and ticket system support systems for T-STAR
• Provide input into the TRANSCOM Records Inventory Disposition Schedule (RIDS)
• Coordinate with the T-STAR system owner or designee on system maintenance schedule, and outage needs
• Coordinate testing activities with the DOE customer as requested
• Review and approve employee schedules, payroll, leave requests, travel, and training needs. 
• Assist with preparing management reports to the Project Manager and DOE Client (as required)
• Prepare report deliverables per the contract work scope and submit to the TRANSCOM Project Manager
• Serve as a back-up system operator as needed.

      Education & Experience Requirements

·         Bachelor’s degree OR four (4) years of experience performing logistical support work, administration, developing procedures and processes, and technical writing skills. 

·         Pass a pre-employment drug test and continued random drug tests

·         Pass a pre-employment background check

·         Pass a post-employment Federal criminal background and credit investigation; position requires a federal personal identification verification HSPD12 Badge

Knowledge, Skills & Abilities Requirements:

Required:

• Microsoft office suite (emphasis on word and excel skills)
• Understanding of basic project management practices
• Perform supervisory duties in an operational setting and/or on an IT project environment.
• Excellent communication skills written and verbal
• Provide a customer service-oriented operation
• Speak comfortable in a group setting
• Receive a favorable personnel suitability investigation, including a criminal background and credit investigation

Working Conditions/Working Environment/Physical Demands

• Basic office work environment at government facility location 
• Position requires shift flexibility to support a 24x7 operation 365 days a year 
• Occasionally, project requirements may require temporary adjustment of work hours/days 
• Duties are subject to change based on the needs of the customer  

Command Cyber Solutions (CCS) is an equal opportunity employer. In order to provide equal employment opportunities for all applicants and advancement opportunities to all employees, employment decisions at Command Cyber Solutions will be based on merit, qualifications and abilities. Command Cyber Solutions does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, marital status or any other characteristic protected by law.