Sales Office Assistant- Nashville, IL

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

 

Reports to: Sales Office, Warehouse, and Distribution Manager

Shift: 5 days, 10 hours per day, 7:00 am to 5:00 pm

Location: Nashville, IL

Relocation: This position does not offer relocation.

Responsibilities

 

• Answer customer phone calls and emails in a timely manner. Provide quick answers or coordinate with appropriate team members and proactively follow up with customers.
• Monitor and ensure timely processing of priority orders.
• Navigate customer portal and communicate pricing to customers and assist with portal related questions.
• Assist with entering and monitoring shipments. Communicating any updates or delays.
• Navigate SAP to communicate inventory to team members and 3PL employees.
• In manager’s absence, receive product into inventory, perform cycle count entry, and generate inventory reports to distribute to the team.
• Enter shipment information onto SharePoint site. Enter monthly shipment information into AEM site with manager support.
• Work with ad firm, sales team and Marcom to develop Coop advertisements.
• Coordinate print and digital ad buy schedule with ad firm and Marcom. Ensure buyer has details to process payments.
• Coordinate with KMT factories and Marcom to ensure print and digital catalogs are current.
• Ship brochures to team members and customers, when requested.
• Procure company apparel for trade shows and team members.
• Assist with website updates-including uploads of current product literature and accuracy of technical specs.
• Support team with booking hotels, dinners and transportation for trade shows
• Trade show planning and organizing-including booth design, product display, uniforms and giveaways.
• Work with manager on transportation and product shipment to shows.

Qualifications

 

• The position requires an associate’s degree in business or an equivalent combination of education, training and experience.
• Ability to multi-task and communicate effectively
• Strong interpersonal skills and ability to interact and communicate with customers and team members having a variety of backgrounds.
• Demonstrated competency in Microsoft Office Applications.
• Data entry proficient and ability to learn SAP and other data entry systems
• Safety oriented
• Strong communication and organizational skills.
• Product information that is accurate, well laid out, within a reasonable time period
   

Pay & Benefits:

At Komatsu, your base pay is one part of your total compensation package. This role pays between $46,720 and $58,400. The actual offer will consider a wide range of factors, including experience and location. Employees may be eligible for a bonus based on overall corporate and individual performance or at the discretion of Komatsu. 

Benefits: Comprehensive medical and dental coverage, retirement benefits, and reimbursement for certain educational expenses — including tuition. Komatsu benefits programs are subject to eligibility requirements. Learn more about Komatsu Benefits