Fraud Program Manager, IV

Intuit Credit Karma is a mission-driven company, focused on championing financial progress for our more than 130 million members globally. While we're best known for pioneering free credit scores, our members turn to us for everything related to their financial goals, including identity monitoring, applying for credit cards, shopping for insurance and loans (car, home and personal) and savings accounts and checking accounts* -- all for free. Credit Karma has grown significantly through the years: we now have more than 1,700 employees across our offices in Oakland, Charlotte, Culver City, San Diego, London and New York City.
*Banking services provided by MVB Bank, Inc., Member FDIC

Credit Karma depends upon our users' trust.  We earn and maintain that trust by demonstrating our commitment to safeguarding their information.  The CK Money Risk and Payments team has the critical responsibility of protecting Credit Karma's members by securing our online processes and preventing online fraud and abuse throughout the Credit Karma product suite.

What you'll do:

• Leads implementation of strategic initiatives by partnering with various internal and external stakeholders as required; complexity of initiatives may vary and usually involve multiple stakeholders across the enterprise to develop, maintain and mature our fraud operating procedures and processes
• Drives improvement and change across multiple teams and defines new fraud detection techniques and processes.  Documents and engages appropriate partners to train analyst staff on new processes.
• Provides direction and guidance to Fraud Operations to improve performance, partnering cross functionally to remove roadblocks as well as leads initiatives with  key business partners to improve member experience.
• Utilizes spreadsheet (Excel or Google Sheets) proficiency, advanced SQL, and Python skills for the creation and management of risk/opportunity data sets
• Ability to create, manipulate and maintain data sets to support recommendations for efficiencies and/or improvement in risk identification

What we are looking for:

• 2+ years of experience with SQL and Python skills to manage data
• 5+ years experience in a Fraud Operations role at a regulated financial institution
• Bachelor's degree or equivalent practical work experience

What we would like to see:

• Demonstrates ability to manage multiple projects with minimal guidance 
• Builds effective relationships with internal/external stakeholders.
• Strong knowledge of the fraud management life cycle and industry trends.
• Problem solving mindset for building fraud solutions across multiple disciplines
• A fun and positive attitude!

Benefits at Credit Karma includes:

• Medical and Dental Coverage
• Retirement Plan
• Commuter Benefits
• Wellness perks
• Paid Time Off (Vacation, Sick, Baby Bonding, Cultural Observance, & More)
• Education Perks
• Paid Gift Week in December

 

Pay Transparency Notice: Credit Karma’s mission of championing financial progress for all starts from within. That’s why we implemented role-based compensation, which ensures people who are in the same role receive the same pay with variations for geographic location only. It’s all part of a more comprehensive DEI strategy that helps level the playing field. The base for this role is $153,819 plus equity and benefits.

Equal Employment Opportunity:

Credit Karma is proud to be an Equal Employment Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information or other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance laws. 

Credit Karma is also  committed to a diverse and inclusive work environment because it is the right thing to do. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We’ve worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be c