Senior Compensation & Analytics Manager

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

We are looking to add a Senior Compensation & People Analytics Manager to support the design, implementation, communication, and day-to-day administration of Front’s global compensation programs in alignment with Front’s Compensation Philosophy. This position will partner with leaders across the People team and the company to develop and communicate compelling compensation offerings and unlock HR data insights. To succeed in this role, you must have proven experience in consultation, collaborative problem-solving, and data analytics. As a rapidly growing startup with ambitious goals and obsession with the employee experience, this position will play a key role in helping us attract, retain, and develop the Fronteers we need to achieve our People and Business objectives.

Note that we are only able to hire for this role in the following states:

Arizona, Colorado, Connecticut, Florida, Illinois, Nevada, New Jersey, New York, North Carolina, Oregon, Texas, Washington, Tennessee, Missouri

What will you be doing?

Compensation Program Management

• Lead our global compensation programs, including policies, processes, and communications. Ensure our programs are aligned with Front’s values and strategy while continuing to be informed by the market. 

• Evaluate existing pay practices while providing recommendations and executing plans for change. Perform job evaluations and analyze market data to recommend appropriate salary ranges and structures for different roles within the organization.

• Partner with our Talent team on offer packages, and provide consultation on offer strategy.

• Conduct thorough market surveys and competitive market analyses to evaluate the effectiveness of existing total rewards programs and ensure our offerings remain competitive in the market.

• Administer all compensation life cycle processes, including merit, market, promotions, and equity grants.

• Serve as a strategic compensation partner to HRBPs, Recruiters, and Managers to provide expert guidance on total rewards policies, practices, programs, and philosophy. Collaborate with Finance and other relevant departments to ensure accurate budgeting and forecasting for compensation programs.

• Build and maintain the systems and processes supporting compensation programs, including partnership with external solution providers. 

• Ensure compliance with legal and regulatory requirements related to compensation programs.

• Lead special compensation projects across a variety of areas such as job structure, pay transparency, management and employee training, and other related programs.

People Analytics

• Design and generate custom reports and dashboards to track key HR and recruiting metrics,