Helpdesk Technician

Company Description

At RIVO, you will find we recognize hard work and performance, foster a culture of growth, and encourage collaboration across departments. We value the unique skills and experiences that each employee brings to the table, recognizing that this diversity strengthens our company and helps us fulfill our core values: Respect, Integrity, Value, and Opportunity. If you share these same values and are eager to grow both personally and professionally, we encourage you to explore opportunities with us and apply today to join our dynamic team!

Proud to be named a 9-time San Diego Top Workplace (and counting)! Check out our most recent award article by clicking HERE! 

Company Benefits 

• Optimal Work-Life Balance: Benefit from a schedule with no evening or weekend work – enjoy your weekends for relaxation and personal time 
• Childcare & Family Support: Receive up to $5,000 annually in childcare reimbursement to ease the balancing act of work and family & Exclusive access to comprehensive fertility treatment coverage to financially support your family-building journey
• Stay Fit for Free: Join our FREE weekly group workouts and keep your health and energy levels at their peak 
• Company Events & Social Hours: Enjoy regular happy hours and company-wide events to celebrate achievements and build community with fellow employees 
• Padres Tickets: Catch a Padres game with exclusive access to season long raffle drawings in the RIVO ticket section. Go Padres! 
• Daily Perks: Savor FREE coffee, energy drinks, and snacks – fueling your productivity and satisfaction! 
• Parking & Commute Made Easy: Say goodbye to commuting hassles and high gas prices – enjoy a company-paid parking or MTS pass 
• Dedication Incentives: Opportunity to earn more money with our perfect attendance incentive – your dedication and reliability deserve recognition 
• Generous Time Off: Recharge and live your best life with company paid holidays and PTO each year  
• Comprehensive Health Coverage: Benefit from medical, dental, and vision plans with a 70/30 cost share—because your well-being is our priority 
• Secure Your Future: Take advantage of our 401(k) plan with employer matching to invest in your future with confidence

Job Description

RIVO is excited to welcome a motivated and experienced Helpdesk Technician to join our growing IT team! If you're passionate about cloud technologies, eager to build your experience with Microsoft Azure, and ready to dive into a fast-paced, team-oriented environment, this is the opportunity for you!

This role is perfect for someone who thrives on solving problems, supporting internal users, and learning the ins and outs of modern enterprise cloud infrastructure. Sound like you? Apply today and start building your future in Microsoft cloud technology with RIVO!

What You'll Do:

• Support the deployment, configuration, and maintenance of Microsoft Azure cloud resources (IaaS, PaaS).
• Assist with Microsoft Intune for mobile device management, compliance policies, app deployment, and endpoint security.
• Provide technical support for Entra ID / Azure Active Directory, including user provisioning, group policies, and access controls.
• Perform regular system tasks such as patching, monitoring, and routine maintenance.
• Help with employee onboarding/offboarding, including device setup and account creation.
• Respond to helpdesk tickets involving cloud services, user access issues, and device troubleshooting.
• Maintain accurate and up-to-date documentation, including SOPs and configuration records.
• Work closely with senior cloud engineers and IT teams to support new deployments and cloud migration projects.
• Stay current with evolving Microsoft technologies and participate in ongoing training and certifications.
• Perform other duties and responsibilities as assigned. 

Qualifications

What We Look For:

• High school diploma, GED, or equivalent experience required; Bachelor's degree or IT/technical certifications strongly desired.
• 1–2 years of experience in an IT support, helpdesk, or cloud technician role required.
• Working knowledge of Microsoft Azure environments (IaaS,PaaS).
• Hands-on expe