Technical Solutions Manager

CoreWeave is the AI Hyperscaler™, delivering a cloud platform of cutting edge services powering the next wave of AI. Our technology provides enterprises and leading AI labs with the most performant, efficient and resilient solutions for accelerated computing. Since 2017, CoreWeave has operated a growing footprint of data centers covering every region of the US and across Europe. CoreWeave was ranked as one of the TIME100 most influential companies of 2024.

As the leader in the industry, we thrive in an environment where adaptability and resilience are key. Our culture offers career-defining opportunities for those who excel amid change and challenge. If you’re someone who thrives in a dynamic environment, enjoys solving complex problems, and is eager to make a significant impact, CoreWeave is the place for you. Join us, and be part of a team solving some of the most exciting challenges in the industry.  

CoreWeave powers the creation and delivery of the intelligence that drives innovation. 

About the Role:

Are you ready to embark on an exhilarating journey of shaping the future of cloud computing? At CoreWeave, we're not just another cloud provider - we're pioneers revolutionizing the industry by putting bleeding-edge GPU technology on top of the industry's fastest and most adaptable infrastructure. We are on the hunt for remarkable Technical Program Managers who share our passion, have an understanding of GPU infrastructure and AI Applications to join our Customer Experience (CX) Organization. The CX team is responsible for educating prospective customers on the technical value of CoreWeave, designing and defining customer deliverables and integration points, onboarding and enabling customers, and ensuring successful ongoing operations of CoreWeave within customer environments.

Your Role:

As a Technical Solutions Manager in the Customer Experience organization at CoreWeave, you'll have the opportunity to:

• Lead Strategic Customer Relationships: Ownership of technical customer relationships to ensure successful adoption and customer satisfaction.
• Define Customer Requirements: Collaborate with customers and partners to define technical requirements that meet the customer needs for AI/ML.
• Drive End-to-End Program Execution: Oversee the execution of complex programs, including planning, resource management, risk assessment, and internal/external stakeholder engagement to ensure successful outcomes.
• Engage with Stakeholders/Influence product strategy: Gather, document, and communicate program requirements to ensure clarity, feasibility, and alignment with critical objectives. Share customer feedback with Product Management and Engineering influencing product direction.
• Foster Collaboration: Facilitate effective communication among various teams, including engineering, product management, operations, support, and sales.
• Build Strong Relationships: Establish and maintain strong relationships with stakeholders to align program objectives and secure necessary resources and support.
• Proactively Manage Risks: Identify potential risks and issues throughout the program and proactively communicate to relevant stakeholders to drive resolutions and minimize impact.
• Measure Success: Define and track key performance indicators (KPIs) and metrics to measure program success and effectiveness.
• Drive Improvements: Identify and address inefficiencies to enhance operational speed and quality outcomes.

What We're Looking For:

We believe in investing in our people and value candidates who bring diversified experiences to our teams. If any of the following resonates with you, we’d love to talk:

• Education: B.S. in Computer Science or a related technical discipline, or equivalent experience.
• Experience: Five or more years of experience in technical program management, customer success management, or professional services delivery management, with a focus on cloud infrastructure and AI/ML applications.
• Strong Written Communication Skills: Communicate effectively through both long-form documents and short-form/asynchronous communications with internal and external stakeholders. 
• Track Record: Successfully organized and coordinated the efforts of multiple teams to deliver long-running, complex projects with visibility to senior stakeholders.
• Leadership Style: Comfortable working in a bottoms-up leadership-style organization that focuses on enablement, communication, organization, and inspiration over task management.
• Self-Awareness: