Executive Director, Product Delivery

You desire impactful work.
 

You’re RGA ready

RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 Company and listed among its World’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

Lead the strategic vision and operational execution of enterprise platform services that enable seamless client delivery, robust data operations, and secure DevOps practices. This role drives cross-functional collaboration with software engineering and enterprise shared service teams to deliver world-class platform capabilities.

KEY RESPONSIBILITIES

Strategic Leadership & Vision

• Define and execute comprehensive platform services strategy supporting client delivery, data operations, DevOps transformation, and enterprise support functions

• Align platform capabilities with business objectives and customer expectations through strategic partnerships across product, engineering, data, security, and infrastructure teams

Client Delivery Excellence

• Orchestrate end-to-end client delivery processes, including third-party software installation, configuration, and integration to ensure seamless client onboarding experiences 

• Optimize service delivery operations through performance metrics, SLA management, and continuous improvement frameworks focused on customer satisfaction

Data Platform Management

• Oversee enterprise data integration, transformation, and delivery pipelines ensuring high-quality, secure, and timely data availability for internal analytics and external client consumption

• Design and operate scalable data pipelines and APIs that support internal analytics and external client consumption in alignment with enterprise capabilities

Platform Operations & Support

• Lead platform operations, managing incident response, break/fix support, and service request fulfillment with emphasis on minimizing downtime and maximizing customer satisfaction

• Implement proactive monitoring and alerting systems to ensure optimal platform performance and reliability

Cybersecurity & Compliance

• Establish comprehensive vulnerability management programs including detection, remediation, and reporting processes across all platform infrastructure and client-facing systems 

• Ensure strict adherence to enterprise security policies, regulatory requirements, and data protection standards (GDPR, SOX, etc.)

DevOps Transformation

• Champion DevOps best practices including CI/CD automation, infrastructure as code (IaC), containerization, and automated testing to accelerate deployment velocity and enhance system reliability

• Drive cultural transformation toward DevOps methodologies across engineering and operations teams

Team Leadership & Development

• Build, mentor, and lead high-performing teams across engineering, support, and operations functions

• Foster a culture of accountability, innovation, and client-centricity while promoting professional development and career growth

Service Management

• Defining services, SLAs, etc to reiterate the ITSM side of the house

EDUCATION

• Bachelor’s Degree in Arts/Sciences (BA/BS) or equivalent experience - Required

• Master’s degree in Arts/Sciences (MA/MS) and/or LOMA certification - Preferred

• 10+ years experience in project management, programming, or systems analysis - Required

• 2+ years management experience and/or technical leadership in IT - Required

• 5+ years people management and team leadership experience - Required

• Experience in Service Management

SKILLS AND ABILITIES

• Highly advanced project management skills,  demonstrating ability to evaluate project objectives and scope, analyzes objectives for feasibility, and gain business understanding - Required

• Highly advanced people management skills, demonstrating the ability to lead, mentor, and develop associates; including the ability to delegate key areas of responsibility - Required

• Ability to quickly adapt to new methods, work under tight deadlines and stress