Senior Cloud Engineer – ELERA Platform (AI-Enabled Reliability & Operations)

Toshiba Global Commerce Solutions is seeking a Senior Cloud Engineer – ELERA Platform (AI-Enabled Reliability & Operations) that is a hands-on engineering role responsible for deploying, operating, and improving ELERA across cloud and hybrid retail environments. This position focuses on reliability, uptime, performance, observability, and incident response for production systems operating at scale.

You will build and operate the systems that keep stores running—working across Kubernetes, observability, performance, and automation—with direct impact on: 

• Uptime  

• Latency (scan + payment flows)  

• MTTR  

You are not designing strategy—you are implementing and running production systems at scale, with increasing ownership over reliability and performance. 

 

Responsibilities

Deploy & Operate ELERA in Cloud + Store Environments

• Build and maintain AKS-based deployments
• Support hybrid architectures (store edge + cloud)
• Configure networking, scaling, and failover behaviors
• Work with customer environments to ensure production readiness

Reliability & Uptime Engineering

• Implement resilience patterns (health checks, probes, circuit breakers, retries)
• Monitor system health and respond to incidents
• Fix root causes and support uptime targets

Observability & Telemetry

• Instrument services using OpenTelemetry
• Configure metrics (Prometheus) and build dashboards (Grafana)
• Track API latency, error rates, and store-level performance
• Support in-store aggregation patterns to reduce cloud load

Performance Engineering

• Identify bottlenecks in microservices, messaging systems, and data layers
• Support performance testing and validation
• Work with load tools and telemetry to diagnose latency issues
• Improve throughput and system performance

Incident Response & MTTR Reduction

• Participate in production incidents
• Analyze logs, traces, and metrics to identify root cause
• Contribute to runbooks and automated recovery scripts
• Reduce detection and resolution time

AI-Enabled Engineering

• Use AI tools to analyze logs and errors
• Assist in debugging and RCA
• Integrate AI with alerting workflows and triage systems
• Contribute to automation for common failure scenarios

 

Required Qualifications

• 5–8 years of hands-on engineering experience
• Strong experience with Kubernetes (AKS preferred)
• Background in microservices architectures
• Experience deploying and supporting distributed production systems
• Familiarity with observability: metrics, logs, tracing
• Ability to debug production issues
• Experience with at least one cloud provider (Azure preferred)
• Solid understanding of:
• REST APIs
• Scaling fundamentals
• Failure-handling patterns

Preferred Qualifications

• Exposure to retail systems, POS, or edge environments
• Experience with OpenTelemetry instrumentation
• Background in MongoDB performance tuning
• Prior experience in incident response or on-call rotations
• Familiarity with performance testing tools such as k6 or JMeter

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts