Customer Success Manager, QSR Accounts

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Envysion, a Motorola Solutions company, is a leading provider of enterprise video security and business analytics solutions for the quick-service restaurant and retail industries.

Envysion's cloud-based solution integrates video systems with sales data to proactively identify potentially fraudulent transactions and optimize operations without the need to monitor hours of video footage.

Job Description

The mission of Envysion’s  Customer Success department is to build meaningful relationships and act as a trusted strategic partner for customers, empowering their success and helping them drive valuable outcomes through the utilization of Envysion’s products and services.

Serving as a strategic, data-driven partner to your customers, you will focus on forming and growing long term partnerships. Leveraging tools like Salesforce, Outreach, and generative AI, you will design strategies for utilization, adoption, and ROI, collaborating with the account team to ensure customers meet their core business objectives. You will advocate for the customer, drive industry best practices, and maximize platform value to secure successful, long-term partnerships and expand Envysion’s footprint.

Scope of Responsibilities and Expectations

• Develop and implement collaborative expansion strategies to drive customer adoption, revenue growth, and proactively identify upsell opportunities.

• Champion user proficiency by delivering initial training and ongoing learning experiences.

• Propel brand and account growth by managing the end-to-end process for hardware refreshes and upgrades and strategically leveraging renewal price uplifts to maximize contract value.   

• Collaborate closely with internal stakeholders, disseminating crucial customer information and proactively managing/resolving issues through the appropriate internal and external channels, including formal escalation.

• Working closely with the account team, manage the preparation for and lead/conduct virtual and in-person Business Reviews with key accounts.

• Champion the Voice of the Customer by synthesizing customer views, requirements, and data-driven insights for internal teams to influence company strategy.

• Effectively manage customer abrasion and churn risk to maximize account retention.

• Foster excellence in customer success, driving high customer satisfaction (e.g., Net Promoter Score), by effectively communicating performance metrics and progress toward customers’ core business objectives to ensure shared understanding and accountability.

Desired Background/Knowledge/Skills

• Proven success managing a book of business exceeding $150,000 in monthly recurring revenue..

• Prior work experience in a similar hybrid role including managing projects, timelines, customer relations, and contracts that demonstrates strong executive presence and presentation skills.

• Highly organized with proven ability to manage time and priorities effectively, stay on-task with minimal supervision, and collaborate successfully with management and cross-functional teams.

• Experience serving as a customer advocate with the ability to understand the needs of the client and deliver on those needs.

• Proven potential for leadership.

• Proficiency  using customer relationship management software, (Salesforce strongly preferred) and the Google Suite of products.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Location & Travel Requirements:

• Ability to travel up to 25% of the time

• Can live anywhere in the United States

Target Base Salary Range: $80,000 -  $90,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency a