Maintenance Supervisor

Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don’t happen overnight. But, together, we can forever change the way people stay, for the better.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That’s what you’ll own.

Life at Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.

Considering Sonder’s global expansion plans, there will be opportunities for extraordinary personal and professional growth for the right candidate. We're looking for an operationally-focused individual, who is a high-achiever, energetic, detail-oriented, organized, passionate about hospitality, and an excellent communicator to join our team.

Maintenance Supervisors at Sonder are responsible for leading the team that delivers a flawless guest experience. They’re detail-oriented individuals who love directing the maintenance team on their daily adventures. Maintenance Supervisors are forces for good, who learn quickly, teach thoroughly,  and keep all stakeholders happy and engaged while not afraid of getting their hands dirty. This is a great role for an experienced Maintenance Supervisor looking to act in a lead role on  a facilities team that enjoys digging into and solving facilities mysteries across multiple trades and building types.

AT SONDER YOU WILL:

• Direct the daily activities and tasks of the Maintenance Technicians in the city team.

• Supervises the completion of  a variety of tasks related to maintenance of guest spaces and rooms, including  troubleshooting, light repairs, up to and including major repairs or replacements of electrical HVAC, plumbing, structural, or other building assets.

• Build and lead a preventive maintenance plan including: performing periodic maintenance of  electrical, HVAC, plumbing and other building or room equipment.

• Ensure quality of repairs to a high level finish in guest rooms and guest spaces. Including furniture, doors, windows, patch and paint, and other hardware.

• Ensure adherence to all relevant federal and local guidelines for safety and productivity including, OSHA, ADA and other required regulations.

• Support the maintenance team with SOPs and other best practices to maintain a clean, organized, and safe work area while completing tasks related to maintenance, repairs or installations.

• Coordinate, meet and support our 3rd party contractors including  painters, installers, furniture builders, housekeepers, and other specialized trades.

• Conduct thorough apartment walkthroughs and maintenance checks

• Organize and document project information and updates

• Instruct and supervise contractors as they paint, build furniture, hang art, photograph and clean

• Travel to various buildings/cities as required

• Supervise or lead projects or other specialized work.

• Perform other duties as assigned

WHAT WE LOOK FOR:

• Minimum 7 years of experience working in maintenance.  

• Minimum 2 years in a supervisory role with people management experience. 

• High school diploma or equivalent 

• Certification in multiple skilled trades, such as HVAC, electrical or carpentr