Customer Experience Advocate

As a Customer Experience Advocate at Esker, you’ll be the go-to expert for our customers post-implementation. You’ll build lasting relationships with a portfolio of 20+ accounts, gaining deep insight into how they use Esker solutions and identifying opportunities to drive greater efficiency and value. Focused on one core Esker platform, you’ll serve as both a trusted advisor and product champion, helping customers get the most out of their experience.

Key Tasks/Duties:

• Manage and deepen relationships with 20+ assigned accounts; use experience and judgement to take care of customers and strengthen relationships.
• Provide a customer experience that maximizes customer utilization of Esker solutions and satisfaction with Esker services.
• Work with internal support and Professional Services teams to address customer needs; troubleshoot issues that arise in the course of configuring solutions.
• Reach out and collect feedback from assigned accounts; share feedback with relevant teams to improve the customer experience and influence future product releases.
• Measure customer utilization of installed solutions using established procedures.
• Learn how assigned accounts use Esker solutions; help customers maximize process efficiency; suggest how customer can best use solutions.
• Maintain knowledge of current Esker solutions to suggest how customers can use upgrades and improvements.
• Recommend and support implementation of processes that improve team efficiency and customer satisfaction.
• Perform configuration changes and build reports.

Requirements

• Bachelor's degree or equivalent experience in lieu of degree
• 2+ years in customer service, customer training, or account management

Essential Experience:

• Demonstrates strong technical aptitude and is comfortable with tasks such as basic system configurations and setup setup

• Strong time management skills with the ability to prioritize effectively in a fast-paced environment
• Excellent written and verbal communication, with a knack for delivering complex information in an understandable way
• Creative and resourceful problem solver who takes initiative
• Ability to manage multiple customer accounts simultaneously
• Proficient in Microsoft Office tools (Outlook, excel, word etc)
• Familiarity with Salesforce or other ERP/CRM platforms is a bonus

This posting will close Monday, September 22 at 12 PM CT.

This position is hybrid. Candidate must be able to come to the Middleton, WI office a minimum of 4 days per week for at least the first year of employment

Salary Range:  $62,100 - $77,600+  Incentive