Customer Service Manager

Title:

Customer Service Manager

Title:

Customer Service Manager

Belong. Connect. Grow. with KBR!

KBR’s National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country’s most critical role – protecting our national security.

Why Join Us?

• Innovative Projects: KBR’s work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.

• Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.

• Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.

This is a contingent position based upon contract award

KBR is seeking a highly motivated and career-oriented Customer Service Manager to join our team supporting a government client with locations in Washington Metropolitan Area.

Key Responsibilities:

• As a Customer Service Center Manager, you will manage the Customer Service Center and the team that provides the following support:

• Receiving electronic, telephonic, or walk-in service requests and entering the requests into the appropriate system.
• Greet walk-in customers and address their concerns and/or pointing them to the appropriate contact within the customer organization that can help them.
• Track and monitor all requests and administer customer service satisfaction surveys
• Assist in parking management and issuance of permit.
• Providing administrative support for special events and conferences.

• You will manage this Service Center team ensuring that the critical services above are provided to the customer in a timely and efficient manner. 
• You will be responsible for ensuring that there is adequate support staff available during core operations hours.
• You will be responsible for ensuring your team provides adequate responses to emergency requests twenty-four hours a day and seven days a week.

Qualifications

Required:

• Clearance Requirement:  TS/SCI with willingness to sit for a poly upon request
• 4 years’ experience in management role overseeing customer service operations of experience
• Must be a US Citizen
• Certified Customer Service Manager (CCSM); Customer Service Excellence Certification
• Demonstrated management experience, ideally in a customer service capacity.
• The ability to multi-task to include tracking and assisting in multiple concurrent issues being worked by yourself and your team.
• Strong written and oral communication skills.
• The desire to help solve problems and concerns of others.
• Ability to work with others and stay calm when clients may be stressed.
• Experience using common office software such as Microsoft Office.
• Experience entering data into computer systems.

Desired:

• Bachelor’s degree in business administration, Communications, Public Relations, or a related field

Basic Compensation:

$42,300 - $63,400

The offered rate will be based on the selected candidate’s knowledge, skills, abilities and/or experience and in consideration of internal parity.

This range is for the Maryland area only

The offered rate will be based on the selected candidate’s knowledge, skills, abilities and/or experience and in consideration of internal parity.

Additional Compensation:

KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.

Ready to Make a Difference?

If you’re excited about making a significant impact in the field of space defense and working on projects that matter, we encourage you to apply and join our team at KBR. Let's shape the future together.

KBR Benefits

KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.

Belong, Con