Team Leader, Settlement Services

Join our team - and take the next step in achieving a fulfilling career!

What We Do

At CardWorks, we aim to help people connect with possibility and opportunity using our financial servicing expertise. Building meaningful, long-term relationships with consumers, our employees, and our clients is what matters most.

Who We Are

CardWorks, Inc. is a diversified consumer finance service provider and parent company of CardWorks Servicing, LLC, Merrick Bank and Carson Smithfield, LLC.

CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans.  We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.

Merrick Bank is an FDIC-insured Utah Industrial Loan Bank.  Merrick operates three main business lines:  credit cards, recreational lending, and merchant services.

Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.

Position Summary

As the Team Leader - General Ledger Accounting & Reconciliation (Finance & Settlement Services), you are responsible for the day-to-day operations of the Settlement Services Unit.  This includes monitoring the workload, identifying and correcting any discrepancies, ensuring adequate staff coverage to meet deadlines, and for the growth and development of the Settlement Associates.  Will be called upon to work individual accounts, in the event of high volume and/or when the cases are unique, complex, etc.

Position Summary:

• Prepare a general ledger settlement journal entry report based on the information received from First Data
• Ensure the settlement screens provided by First Data balance daily
• Reconcile client’s General Ledger accounts
• Identify discrepancies between two or more calculated values within a reconciliation
• Perform mathematical calculations with extreme accuracy
• Basic knowledge of client products and procedures relative to client’s individual portfolios
• Delivers the MasterCard/VISA Quarterly Activity report data to clients for their approval and delivery to MasterCard/VISA
• Cross trains staff on all settlement functions
• Verification of client reconciliation
• Communicate with Clients on a regular basis
• Ensure that associate duties are completed, and may occasionally assist as needed to meet deadlines
• Keeps manager apprised of status workloads and any potential or unusual developments
• Responds to clients and client liaisons inquiries, as well as other departments
• Weekly, Biweekly, or Monthly communication to clients regarding their Settlement process 
• Adheres to company’s policies and procedures as outlined in the Associate Handbook 
• Answers questions and assists associates with issues regarding policies and procedures
• Monitors and review department functions for the purposes of quality, compliance and accuracy
• Handles escalated issues
• Provides management positive and negative feedback to associates based on quality, productivity and attendance
• Administers corrective action/counseling as necessary
• Assists in the completion of researching suspense items, and performing monetary General Ledger adjustments
• Updates department procedures whenever necessary

Education and Experience:

• College degree or equivalent work experience required
• A minimum of 2 years accounting or reconciliation experience required
• Direct credit card settlement experience strongly preferred
• Related credit, banking, customer service and or collections experience preferred
• Basic knowledge of client products and procedures relative to client’s individual portfolios helpful