Staff Software Engineer - Tools Team

Company Overview

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 140 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 44 state government agencies, and 66 healthcare organizations. More than 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.

Role Overview:

We are seeking a Staff Software Engineer for the ID.me Tools Team responsible for our custom in-house built web application that drives our Call Centers and interactions with our Members for Supervised Identity Verification flows.  Our teams are also responsible for tools that automate or simplify how our customers, software development teams, data and engineering partners do their jobs with tools like feature flags for applications, data transformation and transmission.  Join our team to play a pivotal role in shaping the front door of the premier digital wallet.

The Tools team is responsible for the Support and Admin Tools as well as our vendor products for Video Conferences (Pexip) and Workforce Management.  The team uses Ruby on Rails for our full stack web applications, GoLang for APIs and services, Postgresql for our backends all hosted in the cloud. The team is growing to ensure it can build out a best in class secure authentication experience. The team is located in the Mclean VA office.

Key Responsibilities:

• Lead the technical vision for member support-facing verification UI flows across desktop and mobile web.
• Develop shared UI components to support scalable, multi-product verification workflows.
• Collaborate closely with UX, Design, and Product partners to drive high-impact, customer-first UI work.
• Implement best practices for performance, accessibility, and responsive design. 
• Ensure compliance with IAM, security, and data protection standards.
• Mentor engineers and contribute to establishing engineering excellence and best practices.
• Contribute to design system initiatives and maintain a cohesive user experience across products.
• Lead instrumentation and experimentation efforts including A/B testing, analytics, and fraud detection UX.

Required Qualifications:

• Bachelor's degree in Computer Science or related field of study.
• 8+ years of experience in front-end or full-stack engineering, with a focus on web UI.
• 8+ years in Rails, GoLang, React, TypeScript, HTML/CSS, or other frontend architecture.

Preferred Qualifications:

• Experience with identity verification, security, or regulated UX flows.
• Proven experience building and scaling customer-facing web applications.
• Strong understanding of component-driven design, state management, and secure front-end development.
• Ability to communicate clearly and influence cross-functional stakeholders.
• Comfortable working in fast-paced environments with tight feedback loops and high accountability.
• Experience mentoring engineers and setting UI technical direction across teams.
• Strong understanding of regulatory and compliance frameworks in IAM and digital security.
• Familiarity with design systems, shared component libraries, and modular SDK design.

Why Join ID.me?

At ID.me, we are dedicated to safeguarding online identities, and we firmly believe that our collective efforts will drive positive change worldwide. Working together in an office setting cultivates our vibrant culture, enabling professional advancement, mentorship, collaboration, innovative strides, and authentic connections. This role requires on-site presence 5 days per week, based in our office in McLean, VA.

The annual base salary listed does not include a company bonus, incentive for sales role