Patient Service Rep (Primary Care) - FPCN-MPSR11-04232024

Description

PATIENT SERVICE REPRESENTATIVE - Primary Care

Job ID

FPCN-MPSR11-04232024

Location

11th Street Health Cener

850 N 11th Street

Philadelphia, PA

*Site location may change as needed

The Family Practice & Counseling Network (FPCN) provides comprehensive primary care, dental and behavioral health services. We stand behind the belief that all people are entitled to accessible, comprehensive, quality, and affordable health care, and that care must be delivered in a culturally competent, trauma-informed and compassionate manner by caring for the whole person – mind, body & spirit.  The network’s mission is to provide person-centered, integrated and comprehensive health services to individuals and families across their lifespan. The network promotes resiliency and well-being among patients, staff and surrounding communities.  

The Network consists of three (3) federally qualified health centers (FQHC) in Philadelphia:   

• Abbottsford Falls Family Practice & Counseling (Northwest Philly); 
• Stephen & Sandra Sheller 11th Street Family Health Services of Drexel University (North Philly); and 
• Health Annex (Southwest). 

Today the FPCN serves more than 20,000 patients annually and is a NCQA certified Patient-Centered Medical Home and recognized by HRSA as a National Quality Leader for Behavioral Health. 

The Network’s mission is to provide person-centered, integrated and comprehensive health services to individuals and families across their lifespan. The Network promotes resiliency and well-being among patients, staff and surrounding communities. Network services are targeted to the surrounding communities and the advisory committee that guides services primarily consists of people from the communities served.

Position Summary

Upholds the health center mission by assuring that patients receive HEALTH CARE that are competent, caring, and meets with a high degree of satisfaction.

Team members are expected uphold the health center mission by assuring that patients receive HEALTH CARE that is competent, caring, and meets with a high degree of satisfaction. In addition, staff must support FPCN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff.

Essential Duties and Functions

1. Assist in the courteous and efficient management of connecting clients and guests who are physically in the office and those individuals who are on the phone with the appropriate services and/or staff in a timely and accurate manner.
2. Initiate services for primary care clients which involve: signing-in, updating basic demographic information, confirming payment method, validating health insurance coverage, and preparing necessary paperwork. Additional services may be warranted depending on the client’s status new or established and if the client seeks more specialized services.
3. Manage phone calls coming in to the front desk by directing calls to appropriate staff members and facilitating documentation of messages (i.e. electronic, hand-written).
4. Schedule appointments for primary care clients.
5. Call clients shortly before their scheduled visit to remind them to keep their appointment.
6. Constantly update and utilize pertinent information about the health insurance carriers that the Practice accepts.
7. Insure all patient billing forms are correct, accurate and batched according to the patient sign in sheet on a daily basis.
8. Initiate and further assist in fee assessing applicable clients, which includes utilizing the Practice’s sliding fee schedule. Perform cash collection and reconciliation of all patient fees.
9. Maintain client charts – both written and electronic.
10. Provide additional clerical tasks: filing, typing, faxing, and copying documents
11. Open and distribute mail immediately upon receipt daily.
12. Facilitate the ordering of office/janitorial and medical supplies for Abbottsford or Falls sites.
13. Maintain client confidentiality in both written and verbal formats.
14. Initiate the enforcement of the Practice’s Late Policy for primary care clients.
15. Possess exemplary knowledge of and enforce all Practice policies and procedures that impact the work of the receptionist and front desk. Ad