Counseling and Psychological Services (CAPS) Administrative Support Staff (Part-Time)

Working Title: Counseling and Psychological Services (CAPS) Administrative Support Staff (Part-Time)

State Role Title: Administrative and Office Specialist II

Position Type: Part-time - Wage / Part-time Salaried

Position Status: Part-Time

FLSA Status: Non-Exempt: Eligible for Overtime

 

College/Division: College of Health and Behavioral Studies

Department: 100046 - Institute Clinical Services

 

Pay Band: 2

Pay Rate: Pay Range

Specify Range or Amount: $17 - $18 

 

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

 

Beginning Review Date: 

 

About JMU:

At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

JMU offers several perks to all employees including:
• A Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.
• Free Access to the University Recreation Center (UREC): Employees can enjoy facility access and program registration privileges at UREC and University Park. This includes the climbing wall, equipment centers, and group exercise studios.
• A variety of voluntary benefits such as Pet Insurance, Identity Theft and Legal Protection Plans, and several other supplemental benefits.
• Holiday Breaks: The university is granted 12 holidays a year.
• Talent Development Trainings: The Talent Development department offers a wide variety of personal and professional trainings, eligible for all employees to join.

At JMU, we believe in Being the Change — and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

 

General Information:

Counseling and Psychological Services (CAPS) is a clinic in the Institute for Innovation in Health and Human Services (IIHHS) and is inviting applicants for an Administrative Support Staff member. IIHHS is an interdisciplinary community-engaged hub that brings together students, staff, faculty, and the community to advance a culture of health through education, clinical practice, research, innovative programs, and advocacy.

We will be a nationally recognized model for university, student, and community engagement dedicated to improving the human condition.

The Institute for Innovation in Health and Human Services is a forward-thinking and dynamic organization that strives to cultivate a shared sense of purpose in building healthier and safer communities where all individuals can thrive and flourish.

 

Duties and Responsibilities:

The Counseling and Psychological Services Administrative Support staff member will report directly to the Director of Counseling and Psychological Services and will serve an integral role in the daily operations of the Counseling and Psychological Services training clinic. This role is essential to the smooth functioning of clinical services, supporting faculty supervisors, graduate student clinicians, and clients while ensuring compliance with university policies and relevant confidentiality standards. The position requires professionalism, discretion, and strong organizational skills in a service-oriented environment.

Client and Clinic Support
• Serve as the primary point of contact for clients (in person, phone, and email), providing courteous and professional assistance.
• Schedule, reschedule, and confirm client appointments for trainee clinicians and faculty supervisors.
• Manage distribution and collection of paper copies of required forms and documentation.
• Maintain accurate and confidential client records in accordance with HIPAA and university policies.
• Monitor clinic flow to ensure a welcoming, organized, and professional environment.
Administrative and Office Operations
• Provide administrative support to clinic faculty, staff,